InfoSummary of reviewsHotel Santana is a great choice for travelers looking for a conveniently located hotel that offers a range of amenities. The indoor pool and spa area are generally well-maintained and enjoyable with some guests praising the rooftop pool for providing stunning views. The hotel's location is praised as it is close to the main bus station, beach and marina walk, making it easy for guests to explore Malta. The hotel offers a decent dining experience with a variety of different dishes and types of food to choose from. Overall, the hotel provides clean and comfortable rooms, albeit with varying sizes and views. Guest reviews largely note the hotel's cleanliness, although there have been some minor issues in certain areas. In general, the staff is a highlight of the hotel, described as kind, helpful, professional and friendly. The hotel is also great for families with spacious family rooms and amenities like a children's play area. While some guests have criticized the four-star rating of the hotel, most guests found it to be a good value for their money, especially when considering its amenities. Finally, the hotel provides good nightlife options, although guests looking for peace and quiet should request a room away from noisy areas. Show more
InfoSummary of reviewsThe Canifor Hotel in St. Paul's Bay is highly regarded for its prime location. Guests frequently applaud its proximity to the main bus terminal, beach, waterfront, restaurants, shops and supermarkets, making it an ideal base for exploring Malta and Bugibba. The hotel's central setting offers scenic views and easy access to surrounding pools, contributing to a convenient and enjoyable experience.
The breakfast at Canifor Hotel receives mixed feedback. Many guests appreciate the breakfast buffet's variety and delicious options, highlighting the availability of cooked breakfasts, fruits, cereals, salads and Maltese bread pudding. However, there are common complaints about the monotony, lack of fresh produce and some issues with food quality and cleanliness.
Dinner services are generally more positively reviewed. Guests enjoy the plentiful, varied meals with meat and fish options, delicious food and good value for money. The nightly changing buffet and Maltese-style dishes add a local touch, supported by attentive staff who enhance the dining experience.
Rooms at Canifor Hotel are noted for their cleanliness, spaciousness and amenities such as balconies with great sea views, safes, refrigerators and TVs. Many guests find the beds comfortable. However, there are significant concerns about the rooms being outdated, cleanliness issues and inconsistent air conditioning.
Cleanliness throughout the hotel is a notable area for improvement. While some guests mention daily towel changes and satisfactory room cleaning, numerous reports cite dirty bedding, stained towels, mold and poor maintenance. Cleanliness issues extend to common areas, impacting the overall perception of the hotel.
The staff at Canifor Hotel are seen in a positive light by many guests, who describe them as friendly, kind and helpful. Exceptional service by individuals like barman Nikola and managers Catherine Vassallo, Bernice Cortis and Marco is specifically highlighted. However, experiences with reception staff vary with some guests encountering unhelpful and unfriendly behavior.
Wifi quality is inconsistent with some guests enjoying a fast and reliable connection, while others report poor signal in their rooms.
The pool facilities, including both indoor and outdoor pools, receive mixed reviews. Guests appreciate the spacious outdoor area and the warm indoor pool, though some raise concerns about cleanliness and maintenance. The outdoor pool area is generally seen positively with good amenities like a bar.
Beds receive mixed feedback; while some find them comfortable, many guests complain of poor-quality mattresses, uncomfortable hardness and cleanliness issues with bedding. There is a clear need for an overhaul in this area to improve guest satisfaction.
Finally, while the hotel is marketed as a four-star establishment, many guests feel it falls short of this rating due to outdated facilities and overall maintenance issues. The consensus suggests a reclassification would better match the actual experience provided.
In summary, Canifor Hotel offers a convenient location and some positive aspects in dining and staff service. However, improvements in room quality, cleanliness, wifi reliability and overall maintenance are necessary to meet guest expectations consistently.
