World > North America > United States > Virginia > Richmond > Hotels in Richmond > Hilton Richmond Hotel & Spa Short Pump

Hilton Richmond Hotel & Spa Short Pump

Richmond , 12042 West Broad Street (Show on Map)

8.5

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Richmond

Info

Summary of reviewsThe Hilton Richmond Hotel & Spa Short Pump is a convenient and accessible hotel with a great location, making it the perfect choice for those who want to explore Richmond. Guests rave about the hotel's cleanliness, comfortable beds and spacious rooms. The spa and pool are also popular amenities with some guests specifically choosing the hotel because of its spa. The staff also receives high praise for their friendliness, helpfulness and professionalism. Breakfast receives mixed reviews, but those who enjoy it find it delicious and well worth the price. Overall, the Hilton Richmond Hotel & Spa Short Pump offers a comfortable and pleasant stay at a great price point, despite a few minor issues such as dated rooms and cleanliness concerns.
Show more

Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

King Room Provides a flat-screen LCD TV, iPod docking station, coffee maker and work desk.

Double Room with Two Double Beds - Non-Smoking Provides a flat-screen LCD TV, iPod docking station, coffee maker and work desk.

Queen Room with Two Queen Beds and Bath Tub - Mobility and Hearing Access This accessible room features a refrigerator, cable TV, and tea- and coffee-making facilities.

Superior King Room The quadruple room offers air conditioning and a seating area. The unit offers 2 beds.

King Room - Hearing Access The triple room offers air conditioning. The unit offers 1 bed.

Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access The quadruple room features air conditioning. The unit has 2 beds.

King Parlor Suite - Non- Smoking The unit has 1 bed.

Junior King Suite - Non-Smoking The suite features air conditioning. The unit has 2 beds.

Superior King Room with Sofa Bed - Hearing Access The quadruple room features air conditioning. The unit has 2 beds.

About Hilton Richmond Hotel & Spa Short Pump

Show Map

Guest Reviews

8.5

Very Good

Location

If you're looking for convenience and accessibility during your stay in Richmond, look no further than the Hilton Richmond Hotel & Spa Short Pump. The hotel is perfectly situated in a nice area with plenty of dining and shopping options nearby, including a large mall right next door. Guests rave about the location with many reporting that everything they needed was just minutes away, whether it be restaurants, stores or even a wedding venue. The convenience of the location is a particular highlight with easy access to major highways and the city center without having to deal with heavy traffic. And when you're done exploring the area, the hotel itself has everything you need, from a spa to a comfortable bed.

Breakfast

Guests of the Hilton Richmond Hotel & Spa Short Pump had mixed experiences when it came to breakfast. Some raved about the delicious food and appreciated the option for both buffet and a la carte. Others, however, thought the breakfast was not good and found the dark and expensive room unappealing. Some guests wished for complimentary breakfast for all, while others lamented the lack of meats without pork on the buffet. Despite these mixed experiences, there were plenty of positive reviews. Several guests found breakfast to be fantastic, amazing and well worth purchasing the breakfast package with their room. The restaurant had delicious food and the made-to-order omelets were a hit - though it was noted that they could be a bit oily. Those who enjoyed breakfast found it was hot and enough to start the day and appreciated the real coffee cups.

Rooms

The Hilton Richmond Hotel & Spa Short Pump offers guests a variety of room options. Many guests raved about the cleanliness of their room, stating that they were very clean and well managed. Several guests also noted the spaciousness of the rooms with some even being upgraded to suites with two bathrooms. The beds were also reported to be comfortable. The hotel is situated in an excellent location with many shops and restaurants nearby. Guests loved the security feature of the elevators needing a room card to access and the convenience of the parking garage located beneath the hotel. The lobby and restaurant were also stunning according to guests. While some guests noted that the rooms were a bit dated and in need of updating, others reported that their room was very nice. Some guests did experience issues with their room, including cleanliness issues, musty or moldy smells and carpet stains or lifting. However, overall the hotel offers decent accommodations for the price point.

Beds

The Hilton Richmond Hotel & Spa Short Pump offers its guests a variety of accommodations to suit their needs, but the one thing everyone can agree on is that the beds are comfortable. Many guests are pleased with the big and firm pillows provided, which complement the comfort of the bed. The hotel offers large rooms that are clean, beautiful and come with comfortable beds. While some guests mention that the beds are not the softest, they still find them comfortable. Other guests request improvements in the beds considering the price but still have no negative comments. Overall, guests appreciate the location and the comfort provided by the hotel's beds.

Cleanliness

Looking for a clean and comfortable stay in Richmond? Look no further than the Hilton Richmond Hotel & Spa/Short Pump Town Center. Multiple guests raved about the hotel's cleanliness, from "immaculate" rooms and "meticulously clean" common areas to a "very clean" and "well-managed" property overall. Despite a few isolated incidents of cleanliness issues, such as some dusty surfaces, a dirty lobby and missed room cleanings, the vast majority of guests found the hotel to be spotless with "large, comfortable" rooms and "nice bathrooms." And with ample parking, welcoming staff and a convenient location near Short Pump Town Center, this hotel is an excellent choice for travelers looking for both easy access and a clean, comfortable stay.

Staff

The Hilton Richmond Hotel & Spa Short Pump boasts of exceptional customer service thanks to their friendly and knowledgeable staff. Most reviews mention the staff's friendliness, helpfulness and professionalism. Many guests commend the front desk staff for their politeness and efficiency, while some praise specific staff members for going above and beyond to make their stay memorable. Guests also appreciate the hotel's location, cleanliness and food, alongside a complimentary water bottle for Hilton rewards members. However, a few negative comments mention rude behavior from some staff, particularly a night receptionist and a server at Shula's restaurant. Overall, the Hilton Richmond Hotel & Spa Short Pump is a great place to stay, featuring a fantastic location, nice facilities and an awesome staff.

Spa

The Hilton Richmond Hotel & Spa Short Pump boasts a great spa that guests love. Although there were a few negative comments about the spa being closed, overall guests enjoyed the pool and spa. Some specifically chose the hotel because of the spa and raved about their experience. One guest even mentioned Anna, who worked at the spa, as being a highlight. However, there were some issues with the spa not having staff and being closed at times. Additionally, there were a few comments about the pool overflow and the lack of attendants at the spa desk. Despite these minor issues, the hotel's spa remains a popular feature for guests.

Pool

The Hilton Richmond Hotel & Spa Short Pump provides guests with the luxury of both a pool and hot tub. While some guests were disappointed to find the hot tub out of order during their stay, many others thoroughly enjoyed taking advantage of the indoor pool. Although some mentioned that the pool was on the small side or underwhelming, others found it to be a perfectly fine area for relaxation and leisure. Pool cleanliness was appreciated and the surrounding area may be slippery when wet. Additionally, some guests enjoyed the spa services with Anna alongside the pool and hot tub area. Overall, the pool is a nice amenity to have during your stay at the Hilton Richmond Hotel & Spa Short Pump.

4 Star

The Hilton Richmond Hotel & Spa/Short Pump Town Center is generally a comfortable and pleasant stay. Despite a few guests being disappointed and considering it unimpressive, the majority enjoyed their stay and found it to be a good hotel overall. The staff was kind and helpful despite some facilities lacking. It is a great price for a better experience than budget "suite" hotels. While some guests were hoping for more from a "four star" hotel, they still had a great stay and found it to be a quick trip.

Yes, Hilton Richmond Hotel & Spa Short Pump has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Hilton Richmond Hotel & Spa Short Pump.

No, Hilton Richmond Hotel & Spa Short Pump doesn't allow dogs.

No, parking facilities aren't available at Hilton Richmond Hotel & Spa Short Pump.

Yes, Hilton Richmond Hotel & Spa Short Pump has a gym.

More Options