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Summary of reviewsCity Hotel is highly praised for its prime location near Lake Lucerne and the center of Brunnen, offering easy access to local attractions and public transportation. Guests appreciate the central yet quiet surroundings, ideal for a peaceful retreat while being close to the lake and city center. The friendly and uncomplicated service from the staff further enhances the positive experience.
The hotel's breakfast generally receives favorable comments with many guests describing it as excellent, plentiful and offering a good price/performance ratio for Swiss standards. While some reviews mention occasional inconsistency in the selection and quality, the overall sentiment is positive. The hotel’s dinner offerings are a strong point with the restaurant providing delicious, high-quality meals, including a variety of healthy options at attractive prices. Guests also enjoy a 10% discount on their meals, making the dining experience even more appealing.
City Hotel's rooms are often noted for being spacious and comfortable, though some aspects such as small bathrooms and outdated fixtures could benefit from refurbishment. Cleanliness is frequently highlighted as a strong point with rooms and bathrooms described as very clean. The staff receives consistent praise for their professionalism and friendliness, making guests feel welcome and attended to throughout their stay.
Parking is generally hassle-free with free, ample spaces available, adding to the convenience for guests. Families find the hotel suitable with large rooms and a welcoming atmosphere for children. The beds are commended for their comfort and quality, contributing to a restful sleep experience.
Despite these positive aspects, some guests feel that the hotel falls short of its four-star rating. Criticisms include high costs, small room and bathroom sizes and the lack of certain amenities like a minibar, leading many to perceive it more as a three-star hotel.
Overall, City Hotel offers a great location, comfortable and clean accommodations, excellent dining options and friendly service, making it a well-regarded choice for visitors to Brunnen, albeit with a few areas for improvement.
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