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Summary of reviewsPalacio Chaves Hotel offers a remarkable stay in the heart of Trujillo's historic center. Its prime location within the medieval village grants easy access to major attractions, such as the Plaza Mayor and the castle with picturesque streets and views enhancing the experience despite some challenging car access. The hotel's breakfast, set in a charming parlor or garden, receives acclaim for its quality and personalized touch, though some find it pricy for the offerings.
The rooms, rich in antique charm and modern comfort, are spacious with delightful décor, contributing to a peaceful ambiance complemented by high cleanliness standards. Guests particularly commend the attention to detail and the cleanliness maintained by the dedicated staff, although minor improvements are suggested for certain areas.
The staff is a standout feature, particularly Ana and Jacinto, whose exceptional service and warm hospitality greatly enhance the overall guest experience. Guests consistently highlight their friendliness and attentiveness.
The garden and pool area act as tranquil retreats, especially appreciated during summer. The beautifully maintained garden and refreshing pool receive significant praise, although occasional functionality issues are noted. Parking can be challenging due to the location's narrow streets but the private lot and helpful staff alleviate concerns.
Overall, the mix of historical elegance, attentive service and serene outdoor spaces make Palacio Chaves Hotel a highly recommended choice for those seeking to immerse themselves in Trujillo's rich heritage and beauty.
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