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Summary of reviewsHotel Artaza receives considerable praise for its prime location in a tranquil, leafy residential area of Getxo, Spain. Guests appreciate its proximity to key transit points, including a nearby metro station for easy access to Bilbao, as well as its closeness to the city center of Getxo, coastline and beaches. The hotel's proximity to local attractions such as the Promenade, Marina and Vizcaya Bridge is also highly appreciated. Despite its distance from central Bilbao, its serene environment and lush surroundings offer a peaceful retreat, complemented by large free parking facilities, an on-site restaurant and spacious terraces. The elegant mansion-turned-hotel adds charm and the friendly staff further enhance the experience, making it an ideal base for exploring the region.
The breakfast at Hotel Artaza is generally well-received with guests enjoying its affordability, quality and variety, especially the delicious homemade tortilla and pintxos. The option to dine on the terrace adds a pleasant atmosphere. Some guests noted the limited sweet options, missing fruits and cereals and suggested a buffet-style setup for better variety. Nonetheless, the breakfast offers good value for its price point.
Dining at Hotel Artaza consistently earns high marks. Guests rave about the delicious food and pleasant ambiance with standout dishes like duck breast and fish soup. The restaurant, described as spacious with nice dining areas and a great terrace, offers memorable meals despite occasional slow service and being somewhat pricey. The overall dining experience is positive, enhanced by excellent service and the convenience of dining in beautiful garden settings or cozy indoor spaces.
Guest rooms at Hotel Artaza are praised for their spaciousness, cleanliness and modern amenities. Many rooms have been recently renovated, adding soundproof windows and modern facilities. Guests enjoy the comfort of large beds, modern bathrooms and serene interiors with some rooms offering terraces or balconies with park views. However, there are some inconsistencies with complaints about small rooms, outdated decor, noise issues and specific maintenance problems.
Cleanliness at Hotel Artaza is frequently commended with daily housekeeping ensuring fresh towels and bed linens. The diligent cleaning staff maintain a high standard of hygiene, even amid renovations. While a few isolated issues were noted, such as outdated bed linen and specific maintenance problems, the overall feedback regarding cleanliness is positive.
The staff at Hotel Artaza receive high praise for their exceptional service and friendliness. Guests appreciate the helpful and attentive demeanor of the reception staff, who are noted for providing local information. Despite some isolated incidents of poor service, the general consensus is that the staff create a positive and welcoming atmosphere, often going out of their way to assist guests.
The hotel's Wi-Fi service is generally reliable and efficient with guests noting good reception and accessibility in most areas. However, a few experienced weaker signals or no connection in specific rooms.
Parking at Hotel Artaza is a significant plus with guests praising the ample, free and secure parking options. Despite occasional crowding, the parking facilities enhance the overall convenience for guests.
Families find Hotel Artaza highly suitable with spacious and modern family rooms, cleanliness and family-friendly amenities like a terrace with swings. The hotel's combination of modern amenities, cleanliness and a welcoming atmosphere makes it a recommended choice for families.
Beds at Hotel Artaza receive mixed reviews. While many guests find the large and comfortable beds commendable, some guests felt the mattresses were either too soft or too hard. Despite these critiques, the general feedback about the beds is positive.
For business travelers, Hotel Artaza offers several features catering to professional needs, including convenient proximity to work destinations and spacious desks in rooms. The meeting room serves as a valuable asset and the overall price-quality ratio is favorable, making it a solid option for business stays.
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