InfoSummary of reviewsHotel Golden Park All Inclusive Poços de Caldas By Nacional Inn garners high praise for several aspects of the guest experience, creating a generally positive impression among visitors. The hotel's excellent location is one of its standout features, noted for being both scenic and convenient. Situated at the entrance of Poços de Caldas and easily accessible via the highway, guests benefit from stunning panoramic views and proximity to local attractions. The spacious and well-organized environment, combined with the hotel's array of amenities including pools, bars and restaurants, makes it especially family-friendly. Parents and children alike enjoy a broad range of leisure activities.
Service at the hotel receives consistent acclaim. The staff are frequently described as friendly, attentive and polite, enhancing the overall guest experience significantly. Specific members of the team, such as the children's recreation staff and dining personnel, are often highlighted for their exceptional service.
The dining experience, particularly at breakfast, lunch and dinner, generally meets guest expectations in terms of variety and quality. Guests praise the delicious and well-prepared food, generous meal options and quality beverages. Although some variety issues and minor dining complaints are noted, the overall sentiment is that the meals contribute positively to the stay.
Room comfort is another positive aspect with guests often commenting on the spaciousness and amenities like air conditioning and excellent showers. However, there's a notable need for improvements in room maintenance, cleanliness and updates to furnishings. Issues such as small bathrooms, outdated carpets and occasional musty smells detract from the overall experience.
Cleanliness of the hotel is received with mixed reviews. While many praise the meticulous upkeep of common areas and specific facilities like jacuzzis, others point out lapses in room cleanliness and the need for better maintenance of pool areas. The cleaning service is appreciated for routine tasks like daily room cleaning and towel changes, but more thorough cleaning appears necessary.
The pool and spa areas offer enjoyable amenities with the multiple heated pools being particularly appreciated by families. Nevertheless, the indoor pool's lighting and cleanliness, as well as pool maintenance, could be improved. The spa services, notably the massages, receive positive feedback, though some facilities occasionally suffer from overcrowding and maintenance issues.
Family-friendliness is a core strength of the hotel. It boasts a myriad of activities tailored to children and adults, creating an engaging environment for all ages. Guests highlight the recreation staff's exceptional service and the diverse activity options. The inclusion of a nearby amusement park further enriches the family experience.
On the other hand, Wi-Fi services are a consistent shortcoming with many guests reporting weak and unstable signals, particularly in the rooms. Connectivity issues persist and need addressing to enhance the overall guest experience.
In summary, Hotel Golden Park All Inclusive Poços de Caldas By Nacional Inn excels in providing a convenient, scenic and family-oriented vacation experience, supported by excellent staff service and enjoyable amenities. While there are areas needing attention, particularly in room maintenance and Wi-Fi connectivity, the general feedback underscores a positive and satisfying stay. Show more
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Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Pool Water Slide Outdoor Pool
Heated Pool Indoor Pool Children's Pool Pool Water Slide Outdoor Pool
InfoSummary of reviewsThermas All Inclusive Resort Poços de Caldas By Nacional Inn receives high praise for its family-friendly environment and exceptional location. Situated just a short drive from the center of Poços de Caldas, the resort offers tranquility despite its proximity to a busy street. Guests enjoy the integration of an amusement park within the large hotel space, making it an appealing choice for families seeking both relaxation and entertainment.
The resort's dining experience is commendable, particularly the breakfast, which features a wide selection and superb preparation. The variety and quality of meals extend to lunch and dinner, marked by a homemade taste that stands out. While some areas of dining service could improve, guests appreciate the overall culinary offerings and the service that accompanies them.
Rooms at the resort are spacious and generally clean, providing a comfortable environment for families and larger groups. However, issues such as outdated air conditioning, noise, and varying degrees of comfort in bedding are noted concerns. Nevertheless, the well-lit and ventilated spaces contribute to a pleasant stay.
The resort's pool facilities are a highlight, with both indoor and outdoor heated pools that guests find delightful. Families appreciate the children's area with fun features, although some suggest enhancements for the children's pool temperature. The heated pools, in particular, receive significant praise for their size and warm, inviting temperatures.
The staff at the resort is consistently commended for their friendliness and exceptional service. Guests feel well cared for, thanks to the polite and attentive staff, who handle requests efficiently and courteously.
However, the Wi-Fi service appears to be a weak point, with reports of inadequate connectivity in various areas of the resort. This aspect could pose challenges for guests requiring reliable internet during their stay.
The resort’s all-inclusive aspect is well-regarded, offering variety and quality food and drinks, though improvements in the consistency of availability are suggested. Despite some areas requiring attention, the overall experience at Thermas All Inclusive Resort Poços de Caldas By Nacional Inn is overwhelmingly positive, making it a recommended destination for families seeking a memorable getaway. Show more
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Luxury Resort
Family Friendly Resort
Resort with Swimming Pool
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
