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Summary of reviewsHoliday Inn Express Arras by IHG, enjoys a superb location that is convenient and accessible, situated steps away from the train station. Guests appreciated the proximity to the historic Grand Place and town center, all within a ten-minute walk, enhancing their exploration experiences. It also offers accessible underground parking, making it an excellent base for car travelers, especially those interested in WWI sites and museums.
The hotel receives high marks for its cleanliness and comfortable rooms. Guests frequently praised the spacious, modern and immaculately clean accommodations, noting that the rooms are well-suited for both families and individual travelers. Comfortable beds and high-quality bedding contribute to restful nights, while practical bathrooms and well-maintained amenities enhance the overall stay.
Staff at Holiday Inn Express Arras are lauded for their friendliness, professionalism and attentiveness. The front desk team, including individuals like David and Donovan, frequently receive positive mentions for their exceptional service. The warm and efficient reception process adds to the welcoming atmosphere, making guests' stays even more enjoyable.
Breakfast at the hotel is generally well-received with many guests finding it hearty and fulfilling. The diverse offerings, including freshly squeezed orange juice, are highlighted as a strong point. Despite occasional crowding and limited selection during peak times, the breakfast service remains efficient.
While the dinner menu is limited, primarily offering pizzas, guests found convenience in the nearby town's dining options. The cozy breakfast and bar areas contribute positively to the dining experience at the hotel.
The on-site gym, though modest, is a well-appreciated addition, providing a convenient option for maintaining fitness routines. Additionally, families find the hotel particularly accommodating with spacious family rooms, baby equipment and thoughtful touches like a foosball table and outdoor play area for children.
The hotel’s Wi-Fi generally performs well with good quality and stable connections noted, especially during morning hours. There are occasional mentions of connectivity issues, but the overall experience remains positive.
For travelers with disabilities, the hotel offers commendable accessibility features, including direct lift access from the underground car park. Supportive staff further enhance this aspect, ensuring a smooth and comfortable stay for all guests.
Guests find the value for money at Holiday Inn Express Arras impressive, noting that it delivers beyond the expectations typically associated with a three-star rating. The hotel’s amenities, combined with its central location and excellent service, make it an ideal choice for both leisure and business travelers seeking a reliable and comfortable stay in Arras.
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