Info
Summary of reviewsEco Garden Hotel enjoys a superb strategic location, attracting guests with its convenience and accessibility to major facilities and amenities. Within a five-minute walk to the Lotus shopping mall and close to various stores, restaurants and supermarkets, the hotel is perfect for exploring the town center and indulging in local food stalls and the Wednesday pasar malam. Its proximity to the highway and public transportation further enhances ease of movement around the area. The pleasant surroundings, ample dining and shopping options and convenient parking facilities enhance the attractiveness of Eco Garden Hotel. The combination of a strategic location, friendly staff and reasonable prices makes it a compelling choice for travelers.
Guests frequently highlight the cleanliness and comfort of the rooms, boasting essential amenities like toiletries, towels and water and appreciate the cleanliness of bathrooms and good shower pressure. However, some challenges include inconsistencies in room size and maintenance issues such as occasional odd noises, unresolved complaints about the shower heater and a need for freshness in decor. Despite such occasional setbacks, the overall room experience focuses on cleanliness and basic comfort.
Cleanliness and location consistently receive high marks with the rooms described as very clean and comfortable. Guests often praise the peaceful setting and efficient shower facilities. Nonetheless, areas for improvement include issues like stained towels, unclean toilets and dust near the window areas, pointing to a need for more attentive housekeeping and responsive maintenance services.
The hotel staff is largely commended for friendliness and politeness, frequently receiving praise for their helpfulness and responsive service. Individuals like the receptionist and Ms. Rina are often singled out for exemplary conduct. Despite minor service lapses, the staff’s overall demeanor significantly contributes to guests' positive experience, making Eco Garden Hotel's clean environment and strategic location a comfortable and appealing stay option.
Show moreRead review summaries for all categories
Categories
