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Summary of reviewsHotel Irixo sits in the heart of Ourense's historic center, providing guests with unparalleled access to vibrant bars, delectable restaurants and cultural landmarks. Its central location near the Plaza Mayor and the cathedral ensures that visitors can easily immerse themselves in the charm and nightlife of the old town. Despite the bustling surroundings, the hotel offers a tranquil atmosphere for a peaceful retreat after a day of sightseeing.
The reviews highlight a dual experience with the hotel's rooms. The renovated sections receive praise for their spaciousness, modern amenities, comfort and cleanliness. Guests particularly enjoy the comfortable beds, well-maintained facilities, great views, large balconies and air conditioning. On the other hand, the older sections of the hotel are criticized for being cramped, outdated and poorly maintained with issues ranging from small, dark rooms to cleanliness concerns and noise due to poor sound insulation.
Cleanliness at Hotel Irixo is generally acclaimed with many guests finding the rooms spotless, featuring fresh linens and well-kept facilities. However, some reviews mention lapses in maintenance and cleaning in the older rooms, including instances of mold, dirty shower curtains and rust.
The staff at Hotel Irixo receive high praise for their friendliness and professionalism. Guests repeatedly commend the team's attentive and helpful nature with specific mentions of individuals who went above and beyond to make them feel welcome and supported. This consistent level of service contributes significantly to the hotel's favorable reputation.
While the hotel offers free Wi-Fi, the service can be inconsistent. Guests in newer sections report satisfactory connectivity, but those in older rooms and certain floors face significant challenges with weak signals or no coverage at all. This can be an inconvenience for guests who require a reliable internet connection during their stay.
The hotel's prime location places it amidst a lively nightlife scene with numerous tapas bars, restaurants and shops just steps away. This vibrant atmosphere is ideal for those wanting to explore the local scene, though it can result in significant nighttime noise. Light sleepers or guests seeking a quieter environment may find this challenging despite some guests managing the hubbub with earplugs.
Regarding bed comfort, experiences are mixed. Many guests praise the beds for their comfort, but others find the mattresses too hard, old or noisy. The condition of the pillows is also variable with some described as too thin.
Accessibility at Hotel Irixo is good for elderly guests and those with mild mobility issues, thanks to the convenience of nearby public transport and an accessible elevator and lobby. However, challenges such as lack of ramps for severe mobility impairments and uphill walking to reach the entrance with suitcases can be hurdles for some guests.
Finally, Hotel Irixo is notably pet-friendly, welcoming small dogs and providing thoughtful amenities like blankets, bowls and dedicated spaces for pets. This accommodating attitude ensures that dog owners can comfortably travel with their furry companions.
In summary, Hotel Irixo excels with its central location, accommodating staff and pet-friendly policies. While it offers a generally positive experience, particularly in its renovated rooms, some areas require improvements to match guest expectations fully.
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