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Summary of reviewsPuente Romano is strategically positioned near a hospital and within walking distance of the city center, offering ease of access to downtown attractions and public transportation. The quiet neighborhood and availability of parking, albeit limited, contribute to a convenient stay. Guests appreciate the 24-hour reception and the warm, professional attitude of the staff, who are noted for their dedication to providing excellent service.
The hotel's breakfast, enjoyed by many for its quality and simplicity, is served in the cafeteria and includes items like coffee, toast, croissants and orange juice. However, the availability can be inconsistent with some guests facing closures or finding the offerings too basic.
Rooms at Puente Romano are generally affordable and clean with comfortable beds, though some guests have noted issues with outdated decor, small sizes and inadequate temperature control, especially on the third floor. Noise from air conditioning units and pipes can also be disruptive. Cleanliness is a mixed bag; while some find the hotel clean with impeccable bed linen, others report issues like dirty bathrooms, stained carpets and ants.
The staff consistently receive high praise for their friendliness and helpfulness, often going out of their way to assist with any issues. The limited free parking and comfortable beds are also noteworthy positives, though there are occasional complaints about mattress comfort.
Overall, Puente Romano is valued for its strategic location, good service and affordability, though some aspects require significant updates to enhance the guest experience fully.
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