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Summary of reviewsThe Quality Inn & Suites Orland Park - Chicago is highly regarded by guests, particularly for its advantageous location and overall pleasant experience. Situated in a serene suburb, it offers easy access to local shopping centers, dining options, and sports venues like hockey arenas and ball fields, making it convenient for city explorations. The safe and peaceful atmosphere coupled with proximity to family attractions and local eateries enhances its appeal as a comfortable base for visitors.
Guests are generally impressed with the breakfast offerings, highlighting the variety and quality of the complimentary breakfast provided. The diverse selection includes hot items such as eggs and sausage, alongside healthier options, which collectively cater to a broad range of dietary preferences. The breakfast staff receives commendations for their friendliness and attentiveness, maintaining a clean and inviting breakfast area despite occasional calls for greater variety.
The rooms are noted for their spaciousness, cleanliness, and comfort, equipped with appreciated amenities like fridges and microwaves. While some areas could use refreshing, the north-facing rooms offer a remarkable skyline view. The beds stand out as exceptionally comfortable, contributing to restful nights with high-quality mattresses and plush bedding.
Cleanliness is a hallmark, with the hotel and rooms consistently well-maintained, supported by an attentive cleaning staff. Despite some age-related wear, the facility remains tidy and welcoming. The overall cleanliness paired with a courteous and professional staff enhances the quality of the stay.
The hotel staff is lauded for their outstanding customer service. Known for their friendliness and professionalism, individuals like Chanelle and Lisa receive special mentions for leaving positive impressions. The staff handles early check-ins smoothly and remains helpful across all departments, significantly contributing to an inviting and pleasant atmosphere.
In summary, the Quality Inn & Suites Orland Park - Chicago provides a satisfying experience with notable strengths in location, breakfast variety, room comfort, cleanliness, and service, ensuring guests enjoy a comfortable and welcoming stay.
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