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Summary of reviewsThe Lensbury Resort offers a tranquil getaway on the banks of the River Thames with beautifully maintained grounds and easy access to Richmond Park, Hampton Court and Twickenham. The setting is ideal for nature lovers and provides convenient access to central London via public transport. Guests appreciate the ample space for leisurely walks, cycling routes and nearby pubs.
Breakfast at the resort receives high praise for its variety, quality produce and accommodating staff. The spacious breakfast room offers a buffet style set-up catering to various dietary needs, including gluten-free options. Though generally positive, a few guests experienced occasional delays in replenishment during peak hours.
Dinner experiences are mixed with standout dishes like lamb and hake receiving high marks, while the limited dinner menu and slow service present some challenges. Although the scenic setting and facilities add to the experience, improvements in menu diversity and service efficiency are recommended.
Rooms receive mixed feedback; while some are spacious and comfortable, many are considered small and outdated with maintenance issues. Guests commend the cleanliness but note that refurbishment and improved amenities are needed in some rooms. The picturesque surroundings and quiet ambiance contrast with the high room rates, which some feel do not offer good value.
Cleanliness overall receives positive remarks with rooms and shared facilities often described as spotless. Beautifully kept grounds and a clean property enhance the pleasant atmosphere. However, lapses in housekeeping standards such as dirty carpets and mold in showers are noted by some.
Staff is consistently praised for their friendliness and attentiveness, significantly contributing to a welcoming stay. Reception, bar and breakfast staff are frequently highlighted for their excellent service, though occasional instances of less trained or disinterested staff members are mentioned.
WiFi experiences vary; while some guests find it strong and reliable, others face connectivity issues. Consistent high-speed internet access would enhance the guest experience.
The spa is a highlight, offering well-equipped and relaxing facilities. Guests appreciate the range of treatments and the helpful staff. Minor concerns include occasional crowding and a desire for more amenities, but the spa generally receives positive reviews.
The gym at The Lensbury Resort also stands out, described as spacious and well-equipped. Visitors enjoy the range of modern equipment and the clean, well-maintained facilities. Fitness classes and additional activities such as kayaking add to the positive experience, though some note it can be crowded in the mornings.
The resort's pool facilities are family-friendly and well-maintained with guests particularly enjoying the heated indoor pool. The availability of both indoor and outdoor options, though separate from the main hotel, offers convenience and adds to the resort’s allure.
In summary, The Lensbury Resort is lauded for its stunning location, excellent breakfast and friendly staff. While the dinner menu and room conditions present some challenges, the clean facilities, superior gym and spa and beautiful grounds make it a favored choice for a relaxing retreat. Improvements in menu variety, room upgrades and WiFi reliability could further enhance the guest experience.
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