InfoSummary of reviewsNaruwan Galaxy Hotel, situated just 10-15 minutes from downtown Taitung, provides a serene and tranquil retreat with peaceful mountain views and relaxing pastoral landscapes. The convenient parking facilities, including a well-maintained transport lot and proximity to the train station, add to the hotel's overall appeal.
The accommodations at Naruwan Galaxy Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests particularly appreciate the large rooms, comfortable beds and well-stocked amenities. Many highlight the captivating views from the rooms, contributing to a restful stay. While occasional soundproofing and cleanliness issues are noted, the general sentiment towards the rooms remains positive.
Breakfast at the hotel stands out for its variety and quality, featuring both Chinese and Western dishes. Guests highlight the rich and delicious offerings, especially enjoying the freshly cooked omelettes and local delicacies. Despite some occasional crowding and the need for more efficient service during peak times, the breakfast experience is highly regarded.
Dinner service, however, receives mixed feedback. While some diners appreciate the proactive and friendly staff, many find the food quality, especially during special events, lacking. Guests have called for improved menu variety and better organizational aspects of dinner service.
The hotel's spa and wellness facilities are a highlight for many visitors. The comfort, cleanliness and variety of spa pools, including hot springs and saunas, create a relaxing environment. Despite minor issues with aging equipment and occasional malfunctioning, the overall spa experience remains a valuable asset for guests seeking relaxation.
Families find Naruwan Galaxy Hotel particularly enjoyable. The hotel offers numerous family-friendly amenities, including spacious family rooms, play areas and a game room. The swimming pool is a hit among children and parents alike, though it can get crowded at times. Additionally, the hotel's breakfast options cater well to family needs, despite the noted absence of child seats.
Parking at the hotel is generally considered convenient with ample outdoor and underground parking options, although the latter often experiences a shortage of spaces. This occasionally forces guests to resort to roadside parking, which can be inconvenient. Improved lighting and assistance from service staff would enhance the parking experience.
Throughout the hotel, the staff are praised for their friendly, enthusiastic and professional service. The front desk personnel are particularly helpful and responsive to guests’ needs, contributing significantly to a pleasant stay.
Overall, Naruwan Galaxy Hotel offers a comfortable, clean and relaxing environment with excellent amenities, particularly for families. While there are areas for improvement, especially concerning dinner service and parking, the hotel's friendly staff and serene setting make it a desirable choice for travelers visiting Taitung. Show more
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Hotel Taking Steps Towards Sustainability
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