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Summary of reviewsMercure Chartres Centre Cathedrale excels in many areas, making it a highly recommended stay for both leisure and business travelers. The hotel's prime location in the heart of Chartres is a standout feature with its close proximity to the stunning Chartres Cathedral, train station, museums, restaurants and other main attractions making it an ideal base for exploring the city. Despite being centrally located, the hotel maintains a tranquil atmosphere that offers a relaxing retreat in a bustling area.
Guests frequently praise the breakfast for its variety, quality and taste, featuring an extensive buffet with gluten-free options that cater to diverse dietary needs. The breakfast, coupled with the friendly and professional staff, ensures a satisfying start to the day.
The rooms are also highly regarded for their comfort, cleanliness and spaciousness. Guests appreciate the modern decor and functional design with particularly comfortable beds contributing to a restful stay. While some reviews mention minor issues such as the need for updates or occasional maintenance problems, the overall experience of comfort and cleanliness is overwhelmingly positive. The separate toilet from the bathroom and some rooms offering beautiful views of the Cathedral are additional thoughtful details.
Cleanliness is a common highlight with many guests describing both the rooms and common areas as immaculate. This high standard of cleanliness extends to the bathrooms, adding to the overall comfort.
The staff receive consistent accolades for their friendliness, attentiveness and professionalism. The team is noted for going out of their way to assist guests, adding to the welcoming and warm atmosphere of the hotel.
Families find the hotel extremely accommodating with spacious rooms, friendly staff and convenient amenities making it an ideal choice for those traveling with children.
However, feedback on amenities such as WiFi, parking and a few facilities indicate areas for improvement. While the WiFi service can be inconsistent and the parking is not provided by the hotel itself but through nearby public garages, the staff's assistance often mitigates these concerns. Despite mixed opinions on whether the hotel meets the full expectations of a 4-star rating, it remains a practical and comfortable choice for both leisure and business guests.
In summary, Mercure Chartres Centre Cathedrale is well-regarded for its strategic location, excellent breakfast, comfortable and clean rooms and exceptionally friendly staff. Whether visiting for leisure or business, the hotel offers a welcoming and convenient stay in Chartres.
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