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Summary of reviewsChateraise Gateaux Kingdom Sapporo Hotel & Spa Resort offers a peaceful retreat nestled in a serene neighborhood on the outskirts of Sapporo. Despite being located approximately 15 kilometers from the city center, guests appreciate the tranquility it provides, along with the convenience of a free shuttle bus service. The resort’s spacious parking lot further enhances accessibility for those traveling by car, ensuring guests enjoy a balance of seclusion and connectivity.
The dining experience, particularly breakfast, is a highlight for many visitors. Guests frequently commend the delicious flavors and quality, with a wide array of options using local Hokkaido ingredients. The luxurious buffet setting, accentuated by an open ceiling, appeals to families, offering both savory dishes and a variety of desserts. While dinner receives mixed reviews, the buffet is praised for quality, including standout items like crab and roast beef. Alternative dining options, such as the Japanese and sushi restaurants, receive positive mentions, though some guests feel that improvements could be made in terms of value.
Rooms at the resort are spacious and comfortable, characterized by stunning views through large windows. Comfort is assured with cozy beds and well-maintained facilities, despite occasional need for refurbishment. The cleanliness of the rooms and common areas is generally well-regarded, supported by diligent cleaning staff, though some signs of aging in infrastructure are noted.
The staff at Chateraise Gateaux Kingdom are renowned for their friendliness and accommodating nature, ensuring guests feel welcomed. Their dedication, particularly at the front desk, contributes to a pleasant and smooth check-in experience. Families especially appreciate the staff's warmth towards children, enhancing the resort’s welcoming environment.
The resort’s spa experience is exceptional, featuring traditional onsen included with the stay. The spacious and well-equipped spa areas, with both indoor and outdoor options, offer families a luxurious setting for relaxation. Guests frequently enjoy the hot spa and sauna facilities, which add to the overall appeal of the resort.
The pool facilities receive positive feedback for their spaciousness and variety, including indoor and outdoor options. Families find the pool particularly appealing, with amenities like water slides and a large play area enhancing the experience. Despite occasional crowding during peak seasons, the pool remains clean and well-maintained.
Catering to families, the resort provides a wide array of kid-friendly amenities, ensuring a stress-free stay for parents. The spacious accommodations and engaging activities, including snow huts and slides during winter, create a memorable experience. Warm and attentive staff further contribute to the delightful environment for families, who frequently express a desire to return.
While the bed comfort receives mixed reviews, with some guests finding them hard or aging, others appreciate the spaciousness and restful nights provided by king-sized options. Despite minor concerns with furniture, the hotel remains a practical base for exploring Sapporo, promising ease and practicality for visitors. Overall, Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort offers a pleasant and enriching experience for families and travelers seeking tranquility away from the city bustle.
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