InfoSummary of reviewsArtisan Playa Esmeralda Family Beach Hotel is an ideal destination for beach lovers and families, thanks to its exceptional location right on Chachalacas Beach. Guests are treated to stunning ocean views, a well-maintained, clean beach and easy access to seaside activities. The hotel provides various amenities, such as hammocks, beds, swings and a beachside bar, all of which contribute to a relaxing and enjoyable atmosphere.
Breakfast receives generally positive feedback for its taste and variety, although some guests note occasional issues with availability and service. Dinner experiences are mixed with some praising the delicious seafood and friendly atmosphere, while others point to inconsistencies in menu options, service speed and food quality.
Rooms at the resort are spacious, cozy and well-furnished, often featuring spectacular sea views. However, some guests have reported issues with cleanliness, maintenance and room assignments. Cleanliness across the hotel also garners mixed reviews with some citing well-kept facilities and others noting lapses in cleaning, especially in public areas and pools.
The staff at the resort are frequently praised for their friendliness and attentiveness, enhancing the overall guest experience. While WiFi connectivity can be hit or miss, the numerous other amenities, such as the enjoyable pool facilities and family-friendly atmosphere, compensate well. The pool area, despite some maintenance concerns and the high cost of poolside services, remains a popular feature.
The clean and beautiful beach, complemented by convenient amenities and lifeguard services, significantly boosts the resort's appeal. Families especially find the resort suitable with its engaging activities for children and relaxing environment for adults, making it an excellent spot for a family getaway. Adequate but mixed reviews about the beds suggest that while many guests find them comfortable, some find room for improvement.
In summary, Artisan Playa Esmeralda Family Beach Hotel offers a mostly positive experience, especially for beachgoers and families, though it could benefit from addressing certain service and maintenance issues to maximize guest satisfaction. Show more
InfoSummary of reviewsHotel Gran Palmeiras is highly regarded for its picturesque location near a lake and the Actopan River, offering breathtaking views and convenient access to natural water features. This setting proves ideal for families seeking relaxation and quality time in a comfortable atmosphere, enhanced by friendly and accommodating staff. Guests particularly appreciate the short walk to the beach, making it a favored destination for beach enthusiasts due to its accessibility and scenic surroundings.
Dining at Hotel Gran Palmeiras is highlighted by flavorful dishes at affordable prices, making mealtime enjoyable for guests. While the restaurant could benefit from a more diverse menu and improvements in ingredient freshness, the quality of the food is mostly satisfying, solidifying the hotel's dining experience as a commendable option.
The spacious rooms stand out as a key highlight of the hotel, frequently praised for their comfort and cleanliness. Guests appreciate the tidy environments, well-maintained bathrooms, and air conditioning, contributing to restful nights. Although some variability in cleanliness is noted, the general consensus points to a dedicated effort towards maintaining super clean spaces, further enhanced by the friendly staff.
The hotel's cleanliness extends across all facilities, including the pool, bathrooms, and rooms, fostering a cozy and pleasant environment. While minor improvements in some common areas and bathrooms are mentioned, overall cleanliness consistently meets guest expectations.
The staff at Hotel Gran Palmeiras receive unanimous praise for their exceptional service and hospitality. Guests frequently commend the friendliness and attentiveness of team members, highlighting individuals such as Melly Domínguez and Emilio for their notable contributions to guest satisfaction. The reception team provides a warm welcome and smooth experiences, further establishing the staff as a key strength of the hotel.
The pool area is celebrated for its cleanliness, warm water, and ample space for relaxation, enhanced by stunning views. Although food and drinks are restricted to maintain cleanliness, this policy supports a pristine pool environment. The peacefulness of the area is complemented by turning off lights by 10 PM, ensuring a restful atmosphere. Despite occasional remarks about cleanliness lapses, the pool remains a prominent feature that enriches the overall guest experience.
Overall, Hotel Gran Palmeiras delivers a well-rounded experience with its favorable location, comfortable accommodations, attentive staff, and enjoyable amenities, making it a desirable choice for travelers seeking relaxation and convenience. Show more
InfoSummary of reviewsVillas Yoleth Hotel is renowned for its prime location, situated just a few meters from the beach, which offers guests quick and easy access to serene and picturesque seaside relaxation. The proximity to both the beach and nearby grocery stores enhances convenience, while the presence of a pool and jacuzzi adds to the overall appeal. The quiet surroundings make it a perfect retreat for those seeking peaceful accommodation.
The rooms at Villas Yoleth Hotel are equipped with air conditioning to ensure comfort in the tropical climate with many guests praising the spaciousness and comfort of the beds. However, the hotel faces considerable challenges in terms of cleanliness and maintenance. Reviews frequently cite issues such as cobwebs, leftover items from previous guests and general untidiness, along with the need for amenities like toilet paper and TV remote controls. Maintenance issues, such as malfunctioning showerheads and outdated furniture, further detract from the overall experience.
The hotel's staff, on the other hand, is a standout feature. They are consistently described as exceptionally friendly and helpful, contributing significantly to a positive guest experience through their attentiveness and unwavering assistance.
Despite the notable positive aspects, including the pool which is a favored amenity for families due to its spaciousness, cleanliness remains a prominent issue. The pool itself often requires better upkeep and maintenance with guests reporting it to be dirty and murky at times. Additionally, there are concerns about the temperature of the pool water and the lack of lighting at night.
Lastly, WiFi connectivity at the hotel has received mixed reviews with many guests experiencing poor or non-existent signals, leading to notable inconvenience during their stay.
Overall, the Villas Yoleth Hotel offers a fantastic location and commendable hospitality through its staff, but would greatly benefit from improvements in cleanliness and maintenance to enhance the overall guest experience. Show more
