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Summary of reviewsThe Premier Prezident Garni Hotel and Spa is centrally located in Sremski Karlovci, making it an ideal choice for exploring the charming town. Guests praise its proximity to shops, restaurants and main attractions, enjoying the beautiful ambiance of the historic Old City Center.
Breakfast at the hotel is noted for its diversity and tastiness with a wide selection including continental and vegan options, typically served in a charming dining room by attentive staff. Although there are occasional comments about the breakfast quality varying, the overall perception is highly positive.
Rooms at the hotel offer a comfortable and elegant stay, decorated in a rococo mansion style. Guests appreciate the clean, spacious rooms with high-quality furnishings and very comfortable beds that contribute to a restful experience. While there are minor mentions of some rooms being smaller or outdated, the overall interior design and cleanliness receive high marks.
Cleanliness throughout the hotel is highly praised, from the bathrooms and rooms to the wellness and spa areas, which are maintained to a high standard. The dedication of the staff to maintaining hygiene is evident, despite some notes on the need for worn towels replacement and occasional lapses.
The hotel staff consistently receive commendation for their friendliness, kindness and professionalism, making guests feel welcomed and ensuring an exceptional experience. Individual staff members, like Sara at the front desk, are highlighted for their personalized attention and outstanding service.
The spa area, although compact, is tidy and well-organized with a small pool, jacuzzi and sauna with guests appreciating the pleasant temperature and cleanliness. Minor criticisms include a noticeable smell of cleaning agents and a desire for warmer water in the jacuzzi. Meanwhile, the gym adds to the wellness amenities, making it a favored aspect of the hotel.
The pool area has mixed reviews with most guests enjoying its charm and warm water; however, some mention it could be colder or require better cleanliness. Nonetheless, it remains a cozy and inviting space for relaxation.
The beds in the hotel stand out for their comfort and luxurious feel, often described as "royal beds" with high-quality mattresses and pillows, contributing to a restful sleep. Despite a minor issue of a sagging mattress, the feedback is overwhelmingly positive.
While the hotel generally aligns well with its five-star billing in many areas such as service and amenities, some guests feel it does not fully meet the luxury standards expected from a five-star establishment. Criticisms include the limited spa amenities and lack of an on-site restaurant. However, Premier Prezident Garni Hotel and Spa still delivers a solid and enjoyable upscale experience, more akin to a strong four-star rating.
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