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Summary of reviewsCranbrook Hotel in Ilford receives mixed reviews but offers several appealing amenities for travelers. The hotel's location garners significant praise for its convenience, situated close to Ilford Station and the Elizabeth Line, allowing quick access to central London. The neighborhood is vibrant and multicultural with numerous shops, restaurants and essential services, making it an ideal base for both leisure and business travelers.
The breakfast experience at the hotel varies widely. Many guests enjoyed the hot, fresh food and praised the friendly and efficient breakfast staff. However, others noted a lack of variety and occasional quality issues. Despite these inconsistencies, the inclusion of breakfast in the room rate is appreciated.
The rooms at Cranbrook Hotel are described as clean with daily housekeeping and spaciousness being common positive points. However, several areas need improvement, including outdated furnishings, worn-out carpets and maintenance issues in the bathrooms. Some rooms lacked air conditioning, proper window coverings and bedside lamps, detracting from the overall comfort.
Cleanliness is another area with mixed reviews. While many guests noted the dedication of the cleaning staff and clean linens, others pointed out maintenance issues like dirty carpets, mold in bathrooms and unclean common areas, indicating a need for more comprehensive maintenance and deep cleaning.
Staff interactions also vary with many guests finding the staff friendly and welcoming, especially the kitchen and cleaning staff. However, some guests experienced unprofessional and unfriendly behavior from the reception staff, highlighting inconsistencies in customer service.
The WiFi service and parking offerings are mixed as well. Some guests found the WiFi reliable, while others faced disruptions. Parking is appreciated for being free and secure, though limited space and maintenance issues can be problematic.
For families, the hotel provides amenities like family rooms and fridges but falls short on certain practical arrangements and cleanliness standards. The beds receive mixed feedback; while the linens are clean, the mattresses and pillows often need replacing due to discomfort and signs of heavy use.
In summary, Cranbrook Hotel offers a convenient and cost-effective location with potential for a comfortable stay. However, addressing the issues in room maintenance, cleanliness and customer service could significantly enhance the overall guest experience.
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