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Summary of reviewsAmerican Motel offers a predominantly positive location experience with its convenient proximity to I-70, making it an accessible stop for travelers. It's near a train station, various stores and restaurants, including a Denny's right across the street. Despite some concerns about homeless individuals and a sketchy atmosphere, many guests appreciate the affordability, value and safety of the area, as well as the great views and easy access to attractions west of Denver.
The motel falls short in offering breakfast with many guests noting the absence of breakfast accommodations, including coffee. While earlier stays may have included basic items like coffee and rolls, recent guests report that these options are no longer available.
Room reviews are largely mixed. Positively noted for spaciousness and friendly staff, the prevailing complaints center on significant cleanliness issues, including dirty carpets, unclean bathrooms, stained bedsheets and the presence of cockroaches and flies. Issues such as lingering cigarette smells, broken furniture and outdated bedding add to guest dissatisfaction. However, some rooms were eventually found satisfactory after complaints were addressed with staff offering room changes and refunds.
Cleanliness across the property is a concern with numerous mentions of bugs, black mold, dirty bathrooms and unpleasant odors. Common areas like hallways and elevators are noted for smelling of smoke and issues like slow-draining tubs and discolored sinks contribute to an uncomfortable atmosphere.
Although guest feedback on the staff is mixed, many commend the welcoming and polite demeanor of individuals like Bill and Sandy. The front desk is often praised for being helpful and ensuring a smooth check-in process. However, some guests experience rudeness and unprofessional behavior from certain staff members, indicating inconsistency in the quality of service.
Experiences with the beds at American Motel are also varied. Some find the beds soft and comfortable, but many encounter issues with cleanliness, including stained linens, dirt, hairs, mold, burn holes and even bed bugs.
In summary, while American Motel is positively noted for its convenient location and friendly staff, it faces significant critiques regarding cleanliness, room conditions and the absence of breakfast, suggesting a need for improvement to meet guest expectations fully. Show more
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5.1
Rated
Location
American Motel offers a mixed but predominantly positive experience regarding its location. Conveniently situated near I-70, it makes for an easy stop for travelers and offers proximity to a train station, stores and restaurants, including a Denny's right across the street. Many guests express satisfaction with its affordability and appreciate the great value, convenient rates and amazing views the location offers.
The area is noted for being generally safe and the motel's vicinity to attractions west of Denver adds to its appeal. However, some guests have pointed out the presence of homeless individuals and a general sense of the area being a bit sketchy or out of the norm. Despite these concerns, numerous guests still commend the location for its accessibility and convenience, making it a practical choice for those in transit or seeking budget-friendly accommodation.
Breakfast
The breakfast experience at the American Motel has been widely noted as lacking or non-existent. Guests consistently reported the absence of any breakfast accommodations with many mentioning that neither breakfast nor coffee was provided. Despite some earlier stays offering basic items like coffee and rolls, recent visitors have remarked that these options are no longer available. This has led to a general consensus that breakfast is not a feature of the motel, regardless of previous advertising.
Rooms
Guests of the American Motel have provided mixed reviews regarding the hotel's rooms. While some have described the rooms as spacious and appreciated the friendly staff, most reviews highlight significant cleanliness issues. Common complaints include dirty carpets, unclean bathrooms with hair and bedsheets showing stains and even blood spots. Several guests reported finding trash in bins, along with the presence of cockroaches and flies. The lingering smell of cigarettes throughout the rooms and public areas like hallways and elevators was also a recurring issue.
Many noted outdated and uncomfortable bedding, broken furniture and malfunctioning outlets. Specific incidents included dirty underwear, dirt and hair on bed sheets and toenail clippings on the bathroom floor. Some reviews mentioned seeing homeless individuals around the property, which added to a feeling of unsafety.
On a positive note, some rooms were eventually found satisfactory after complaints were made with hotel staff offering solutions like room changes and monetary refunds. However, the overall consensus points to a dire need for thorough cleaning and significant renovations to improve the guest experience at the American Motel.
Beds
Visitors to the American Motel had varied experiences with the beds. Some guests found the beds to be very soft and comfortable, making for a pleasant night's sleep. Unfortunately, many reviews highlighted significant cleanliness issues. Complaints included stained and soiled bed linens, visible dirt, hairs and even mold. Several guests reported finding burn holes in the blankets and top sheets and encountering bed bugs, often necessitating a room change. While a few mentioned clean mattresses, the general consensus pointed towards outdated and well-used beds, frequently accompanied by unpleasant hygiene concerns.
Cleanliness
Guests frequently express dissatisfaction with the cleanliness of the American Motel. Many reviews highlight the presence of cockroaches and bugs, as well as black mold in the bathroom. Rooms often appear dirty with hair and food crumbs found on various surfaces and lingering unpleasant odors. Bathrooms, in particular, receive numerous complaints about being covered in hair and remaining unclean with some guests encountering slow-draining tubs and discolored sinks. Common areas such as hallways and elevators are said to smell of smoke, contributing to an overall uncomfortable atmosphere.
Guests report discovering dirty underwear, dirty socks and even food remnants on the floor. Stains on walls, spray paint on lampshades and scribbled phone numbers add to the sense of neglect. Fridges require makeshift fixes to prevent leaking and basic amenities like fitted sheets, soap and shampoo are often missing. Several reviews note that the bedding and the overall state of the rooms make the place feel uninviting. Despite some clean sheets and towels, the place clearly lacks regular maintenance and thorough cleaning, making it uncomfortable for many guests to stay even for a short period.
Staff
The staff at American Motel receives a mix of feedback from guests. On a positive note, many praised the welcoming, polite and friendly demeanor of the staff. Individuals such as Bill and Sandy received specific commendations for their excellent service and positive attitude. The front desk staff were often highlighted for being nice, helpful and ensuring a smooth check-in process. Guests noted that customer service was generally good with most staff making efforts to accommodate their needs.
However, some guests experienced contrasting encounters. Reports of rudeness and unprofessional behavior from certain staff members were prevalent with descriptions of the morning staff and check-in clerks as unfriendly or put off by guest interactions. In a few instances, guests emphasized that the behavior was overly rude without reason. While many noted positive experiences, the inconsistency in staff demeanor suggests that the quality of service at American Motel can vary significantly.
No, American Motel doesn't have any pool.
No, a spa isn't available at American Motel.
No, American Motel doesn't allow dogs.
No, parking facilities aren't available at American Motel.