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Summary of reviewsPalac Mortegi Hotel & SPA, nestled amidst picturesque surroundings, stands out for its serene location, offering a peaceful retreat away from the hustle and bustle of city life. The hotel is beautifully integrated within an expansive and historic park, making it ideal for romantic getaways, family vacations or reconnecting with nature. Guests are charmed by the lush greenery, tranquil views and beautifully landscaped grounds that add to the overall inviting atmosphere.
The breakfast experience at Palac Mortegi is a highlight, receiving high praise for its variety, freshness and presentation. The buffet offers a rich selection, catering to diverse tastes with freshly made delights and live cooking stations. Although breakfast is considered somewhat expensive, the quality and abundance make it worthwhile. Dinner experiences are generally positive with commendable cuisine, but some guests desired more variety, particularly for vegetarians. Despite occasional long waiting times and inconsistent dish quality, the dining experience is satisfying for most guests.
Rooms at the hotel are spacious, clean and well-maintained, evoking comfort with their tasteful decor and modern amenities such as air conditioning and underfloor heating. Although some areas benefit from a light refresh and there are occasional mentions of mold in the bathrooms, the overall cleanliness and comfort are consistently praised, making for a relaxing stay. Additional facilities like the intimate pool and well-maintained saunas enhance the guest experience.
Cleanliness is a standout attribute across the entire hotel with guests frequently noting the well-maintained rooms and common areas, including the spa and pool. The staff at Palac Mortegi also earn high marks for their friendliness and helpfulness, contributing significantly to the positive guest experience. Although not all staff members speak English fluently, their dedication and amiability are appreciated.
The spa and wellness facilities receive glowing reviews with guests enjoying the cozy atmosphere of the intimate pool, saunas and jacuzzi. While the spa is praised for its well-organized layout and cleanliness, its small size and occasional shortage of personnel are noted areas for improvement. Nonetheless, the spa treatments are described as top-notch, contributing to a thoroughly indulgent experience.
The hotel’s gym, although not extensively equipped, is fitting for guests' needs and complements the other amenities like the swimming pool and saunas. The pool area, though small and sometimes noted for its cold water, adds charm with its natural surroundings and serves the needs of most visitors.
Palac Mortegi is especially recommended for families, thanks to its extensive range of kid-friendly attractions such as a mini zoo, horse riding and a well-equipped playroom. The hotel’s tranquil setting and spacious rooms cater well to family needs, making it a favored destination for family trips.
In summary, Palac Mortegi Hotel & SPA excels in providing a tranquil and picturesque retreat with commendable food experiences, comfortable accommodations and a welcoming staff, making it an attractive choice for various types of travelers.
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