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Summary of reviewsGolden Zaan Hotel in Zaandam-Amsterdam receives high marks for its excellent location, situated in a charming neighborhood near a peaceful canal. Its proximity to the center of Zaandam and accessible public transport make it a convenient hub for exploring both Zaandam and Amsterdam. Guests particularly appreciate the hotel's free parking and the helpfulness of the staff in offering local recommendations.
While the hotel does not serve breakfast on-site, visitors can find a range of affordable breakfast options nearby with many local venues offering good value for money and a variety of vegan and vegetarian choices. The hotel staff are commended for their excellent guidance on where to find these meals.
Room reviews are mixed with guests praising the quiet environment and some appreciating the river views. However, the rooms are often described as small, outdated and in need of better maintenance with several complaints about cleanliness. Issues such as dirty bathrooms, broken fixtures and unpleasant smells have been pointed out. Despite these concerns, the comfortable and clean beds help ensure a restful stay for many guests.
The hotel's cleanliness is a significant area for improvement with multiple reports of dirt and deferred maintenance throughout the property. However, the exceptional friendliness and helpfulness of the staff often help mitigate these concerns. The reception personnel are notably welcoming and supportive, providing valuable advice and assistance to enhance the guest experience.
In summary, Golden Zaan Hotel offers a conveniently located and generally pleasant stay, bolstered by its dedicated and friendly staff. However, room cleanliness and maintenance need attention to match the high standards set by its favorable location and excellent service.
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