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Summary of reviewsHotel M Morgantown - WVU Area is especially praised for its convenient location, nestled in a prime spot near West Virginia University and close to major amenities like shopping, dining, and hospitals. This strategic positioning benefits visitors attending university events or exploring Morgantown, with easy access to the WVU Stadium enhancing experiences, particularly during football season. The quiet yet accessible site, alongside friendly staff and easy parking, adds to the appeal.
The rooms, though sometimes newly appointed and spacious, present contrasting experiences for guests. While comfortable beds contribute to a good night's sleep and some rooms offer cleanliness and affordability, various maintenance issues have been noted. Guests have reported outdated furniture, cleanliness concerns, and a lack of essential amenities, suggesting a need for improvements. The hotel's exterior hints at potential renovations to enhance guest satisfaction.
Staff members, such as Kim and Sam, are consistently commended for their friendliness and exceptional assistance, contributing to a welcoming atmosphere. The supportive and accommodating new manager is recognized for efforts to enhance guest experiences, including offering free upgrades.
The comfort of the beds is a standout feature, with many guests appreciating their coziness. However, inconsistencies in housekeeping standards are evident, with reports of stained sheets, unpleasant odors, and inadequate room presentation.
Overall, while the hotel offers significant advantages through its location and supportive staff, addressing cleanliness and maintenance issues could transform guest experiences into uniformly positive ones.
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