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Summary of reviewsOpen Hotel Makka offers a range of attractive features that make it a compelling choice for travelers visiting the area. The hotel is strategically located within 8-10 minutes from the Kaaba, providing both peaceful refuge and accessibility to the Grand Mosque via a convenient shuttle service. Its proximity to essential services like train stations, grocery stores, and restaurants enhances its appeal as an ideal base for exploration. This location, combined with affordable pricing, makes it a favored option for visitors seeking comfort and value.
The hotel's breakfast receives mixed reviews; however, many guests appreciate the respectful service and consider the complimentary breakfast a delightful addition. The accommodation of guests' needs, such as delivering breakfast to rooms, is well-received, suggesting that staff efforts often compensate for a lack of variety and quality.
Room experiences at Open Hotel Makka are largely positive, with guests frequently highlighting the cleanliness, spaciousness, and comfort of the rooms. The beds are largely praised for their comfort, and the elegant ambiance adds to guest satisfaction. Beautiful views and a clean environment contribute further to an overall enjoyable stay, despite occasional issues with size and outdated family rooms.
Cleanliness throughout the hotel, including spotless reception areas and pleasant smells, is a common theme in reviews. Guests appreciate the high standards maintained, which create a welcoming and restful environment. While there were minor concerns regarding carpet cleanliness, the overall attention to hygiene earns high marks from visitors.
The hotel staff consistently receive accolades for their professional and courteous service. From the reception team to cleaning and restaurant staff, guests describe their interactions as warm, friendly, and respectful. Despite occasional language barriers and shuttle bus delays, the staff's demeanor contributes positively to the guest experience, enhancing their stay.
Though bed quality varies, many guests find the beds comfortable and clean, contributing to a restful night's sleep. However, inconsistencies in mattress sizes, maintenance, and hygiene are noted by some and may affect the sleeping experience.
Overall, Open Hotel Makka presents a generally positive experience for its guests, marked by strategic location benefits, commendable cleanliness, and excellent staff service. While there are areas for improvement, the hotel remains a desirable and value-driven option for travelers to Makka.
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