InfoSummary of reviewsHotel & Resort Vilar Rural d'Arnes by Serhs Hotels receives widespread acclaim for its unique blend of exceptional location, delightful breakfast offerings and welcoming staff, making it a preferred destination for those looking to immerse themselves in nature and rural charm.
Located amidst serene natural landscapes and near the enchanting Matarraña region, the hotel provides stunning views and easy access to numerous hiking trails and natural parks such as Els Ports. The tranquil environment offers a perfect escape from the hustle and bustle with the picturesque town of Arnes conveniently nearby for exploration.
The breakfast experience is often highlighted as a major strength, offering a comprehensive and delicious buffet with high-quality options including freshly squeezed orange juice and hot dishes made to order. Guests consistently praise the variety, quality and service, making breakfast a standout feature of their stay.
Dinner at the hotel, while offering a variety of dishes and an overall positive experience with well-cooked and plentiful food, has more mixed feedback. Some guests expressed concerns over the quality and temperature of the food and the perceived high cost. However, vegetarian and vegan options are available and many guests found the dinner experience satisfying.
The rooms at the hotel are generally praised for their spaciousness, comfort and cleanliness. Modern decor and garden views enhance the experience, making them suitable for both families and couples. However, some guests noted issues such as poor heating, musty odors and minor maintenance concerns. Despite these issues, the overall comfort and quiet of the rooms contribute to a restful stay.
Cleanliness is another area where the hotel mostly shines with guests frequently commending the well-maintained environments and clean rooms. Yet, occasional concerns like cobwebs, outdated bathroom fixtures and infrequent towel replacements suggest room for improvement.
The hotel's staff is widely celebrated for their friendliness and attentiveness, significantly enhancing the guest experience. Instances of language barriers or less attentive service were noted but were far outweighed by the general warmth and professionalism of the team.
WiFi service garners mixed reviews with connectivity strengths in common areas but occasional poor signals in rooms, especially those distant from main areas. Enhancements to the WiFi would improve the overall guest experience.
The pool facilities, praised for kid-friendly features and beautiful views, are considered a family favorite, though some maintenance and cleanliness issues were noted. Despite these, the pool remains an enjoyable feature for many families.
For families, the hotel offers a welcoming atmosphere with activities and facilities that cater well to children and pets. Although certain amenities may not fully cater to families with very young children, the overall family-friendly environment is appreciated.
Guests have mixed opinions about the beds, highlighting comfort for some but noting issues like overly soft or hard mattresses and noise from bed frames for others. Proper updates and replacements would enhance the comfort significantly.
While the hotel positions itself as a four-star establishment, many guests feel that the facilities and services fall short of this rating. The overall maintenance and room amenities are areas needing improvement to meet four-star expectations.
Overall, Hotel & Resort Vilar Rural d'Arnes by Serhs Hotels offers a pleasing stay with exceptional natural surroundings, excellent breakfast options and a welcoming staff, making it a good choice for those seeking tranquility and comfort, while also highlighting areas for potential enhancements. Show more
