InfoSummary of reviewsDoubleTree Suites by Hilton Hotel Philadelphia West consistently receives praise for its location. Conveniently situated near the Plymouth Meeting Mall, various restaurants, shopping centers and major highways like the Pennsylvania Turnpike and I-95, the hotel offers easy access to local attractions such as the Legoland Discovery Center. This makes it ideal for both leisure and business travelers. The area is also noted for being safe and comfortable, adding to its appeal, though the building itself is occasionally described as dated.
Guests appreciate the spacious and comfortable rooms which are well-equipped with amenities, making them suitable for both short and extended stays. The dog-friendly policy and quiet atmosphere further enhance the hotel's attractiveness. Despite some complaints about dated furnishings and occasional maintenance issues, most find the rooms clean and orderly. The hotel lobby receives praise for its cleanliness and welcoming atmosphere, while the friendly and professional staff contribute positively to the overall experience.
The breakfast experience at DoubleTree Suites by Hilton Hotel Philadelphia West is generally well-received with guests enjoying a varied and fresh selection at the buffet, as well as the made-to-order omelette, pancake and waffle stations. The courteous and professional service enhances the meal. Although some guests find the breakfast overpriced and occasionally express dissatisfaction with food temperature and variety, the staff's dedication and the quality of the food win many guests over.
Dining options at the hotel are varied with the central lobby bar offering tasty bar food, enjoyable entrees and well-praised drinks, contributing to an overall pleasant dining atmosphere.
Family travelers find the hotel accommodating with family-friendly amenities and activities—especially the indoor pool, which is a big hit with children. The property serves as a good base for family vacations and special occasions, despite some concerns about cleanliness and maintenance.
The hotel’s facilities, such as the gym and pool, receive mixed reviews. The gym is described as small but well-maintained with some appreciating the free weights and aerobic equipment. The indoor pool is praised for its cleanliness, but some guests find the water too cold and the operating hours inconvenient.
WiFi service at the hotel is a common point of contention with many guests finding it inconsistent and slow. Though highly beneficial for Hilton Honors members, other guests often face challenges with connectivity and additional costs for internet access.
While some minor upkeep issues and occasional unprofessional staff interactions are noted, the majority of guests find the staff friendly, accommodating and helpful. The maintenance and management teams often receive compliments for their quick responses and attentiveness.
In summary, DoubleTree Suites by Hilton Hotel Philadelphia West offers a pleasant stay with comfortable, well-equipped rooms, a convenient location and friendly service. Despite some criticisms regarding WiFi, maintenance and cleanliness, the hotel’s many positive attributes make it a solid choice for both leisure and business travelers. Show more
