InfoSummary of reviewsRésidence Natura, located in the heart of Ax-les-Thermes, is highly praised for its prime location, offering easy access to shops, restaurants, cafes and key city attractions. Its proximity to mountain trails, the Greoux thermal baths and ski facilities like Ax 3 Domaines ski lift make it an excellent choice for both nature and adventure enthusiasts. Despite its central location, it manages to provide a calm and peaceful retreat.
The accommodation provides small but well-equipped rooms that are functional and comfortable. Guests enjoyed autonomous access and appreciated simple yet effective amenities like coffee machines and light cooking facilities. However, some areas need improvement, such as cleaning services which occasionally fell short and the accuracy of room descriptions, which sometimes misled guests regarding facilities like kitchens and terraces. Soundproofing also needs enhancement to ensure more privacy.
Cleanliness reviews are mixed. While many guests found the rooms and bathrooms clean and welcoming, others reported issues such as dust, cobwebs and inadequate housekeeping services. Some specific problems included mould in showers, cigarette smells and unwashed linens from previous tenants.
Staff interactions garnered mixed feedback. The responsiveness and friendliness of staff, notably Nathalie, received commendations and the value for money, well-organized check-in and intuitive key retrieval system were well-received. However, some guests encountered difficulties during check-in, unfriendly staff and challenges in reaching the host.
The free WiFi is reliably strong, though some guests faced difficulties with access codes. These issues were typically resolved quickly by the responsive service team.
Beds received mixed reviews with many guests enjoying comfortable mattresses and good-quality bedding. However, some found issues with double beds being two singles pushed together, creating an uncomfortable gap.
Overall, Résidence Natura offers a convenient and comfortable stay with excellent location benefits and generally positive guest experiences, though attention to detail in cleaning, infrastructure and service might further enhance the overall satisfaction. Show more
InfoSummary of reviewsVacancéole - Le Domaine de la Vallée d'Ax, receives high praise for its exceptional location, positioned conveniently close to Ax-les-Thermes. Guests valued its proximity to the city center, ski lifts, thermal baths and hiking trails, all accessible by a short, scenic walk or a convenient shuttle service. The serene, green setting offers stunning mountain views and a peaceful environment, perfect for exploring nearby natural attractions like the beautiful Orlu Valley.
The accommodations at the residence are modern, clean and well-equipped, ensuring functionality and comfort. Guests commend the spacious, comfortable apartments and the large balconies, which offer pleasant views and outdoor relaxation. Families, in particular, find the room sizes and amenities, including separate toilets and well-furnished kitchens, ideal for a comfortable stay. The overall cleanliness is well-regarded and the welcoming staff contributes significantly to a positive experience. Despite minor cleanliness issues raised by some, the general consensus believes the property meets high standards of hygiene and functionality.
Breakfast receives positive feedback for its heartiness, variety and quality coffee. The option to enjoy breakfast on the terrace adds to the pleasant dining experience. Although a few guests found the breakfast overpriced or experienced minor service lapses, the majority found it a satisfying start to their day.
The staff at Résidence Domaine de la Vallée d'Ax are frequently praised for their friendliness, attentiveness and exceptional service, significantly enhancing the overall guest experience. Specific commendations highlight the staff's helpful and accommodating nature, contributing to a warm, welcoming atmosphere.
Parking at the residence is free, secure and easily accessible, highly appreciated by guests. The large parking area accommodates numerous vehicles, though occasional comments about the steepness and potential for full capacities late at night were noted. Despite these minor drawbacks, the parking situation is generally considered a convenient and significant asset.
For ski enthusiasts, the residence offers an excellent base with its proximity to ski slopes and ski lifts, providing good value for money. Guests also appreciate its versatility for summer activities such as hiking and exploring local thermal baths.
While some guests pointed out unstable and slow wifi issues, the free availability of internet in all rooms was seen as a positive aspect. The outdoor pool gets mixed reviews; however, it is often highlighted for its pleasant ambiance, cleanliness and stunning mountain views, even though some guests note accessibility and schedule issues.
The beds are generally comfortable with high-quality mattresses and clean, well-equipped linens. Although a few complaints arose regarding insufficient pillowcases and minor hygiene issues, the overall comfort significantly contributes to a pleasant stay.
Finally, as a three-star accommodation, Résidence Domaine de la Vallée d'Ax strikes a good balance between quality and affordability, providing spacious, clean and functional amenities that align with its rating. Overall, it stands out as a superb choice for anyone looking to explore and enjoy the Ax-les-Thermes area, whether for a short stay or an extended visit. Show more
