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Summary of reviewsLocated in a tranquil area away from the hustle of Niagara Falls, Four Points by Sheraton St. Catharines Niagara Suites offers a serene retreat, just a 20-minute drive from the popular attraction. The hotel’s strategic positioning proves advantageous for visitors to Brock University and offers convenient access to nearby food and coffee options, as well as easy travel through the proximity to the highway. With ample parking and friendly, polite staff, the location is ideal for a pleasant stay, providing good value for money.
Guests have mixed perceptions about breakfast. Positive feedback highlights the excellent quality of the hot breakfast and the friendly, efficient service of the restaurant staff. Many found the breakfast buffet delicious with lots of choices. However, some feel the breakfast is overpriced, lacks variety and is inconsistent in meeting expectations regarding options and temperature.
The hotel shines in room quality, impressing guests with spacious, clean and newly renovated rooms. The suites with their separate bedrooms and living areas, offer a home-like feel, complemented by comfortable beds and modern decor. Despite minor issues like occasional stale smells or noisy refrigerators and the noted absence of on-site dining options, the rooms provide a comfortable and enjoyable stay.
Guests generally praise the hotel’s cleanliness, highlighting the neat and well-maintained bedding, furniture and room accessories. The appealing general decor adds to a pleasant stay, although some areas like hallways and specific room fixtures have received criticism. Improved attention to these less visible spots could further enhance the overall positive impression.
The hotel staff are consistently commended for their friendliness and accommodating nature, from the front desk to the service team and cleaners. Exceptional service and a hospitable atmosphere stand out with numerous guests appreciating the welcoming environment created by the dedicated staff.
The pool and gym facilities receive mixed reviews. Guests appreciate the well-maintained saltwater pool, describing it as warm and comfortable. Nevertheless, the pool’s small size can lead to crowding and occasional issues with upkeep and temperature were noted. Despite its out-of-the-way location, the pool remains a valued amenity that could benefit from further improvements.
Regarding beds, feedback is overwhelmingly positive. Guests consistently praise the beds as exceptionally comfortable with high-quality mattresses and linens contributing to restful nights. Although some found the pillows overly soft, the overall guest experience is significantly enhanced by the big, comfy beds provided.
In summary, Four Points by Sheraton St. Catharines Niagara Suites offers a peaceful and comfortable stay with excellent room quality, hospitable staff and strategic location, making it a solid choice for travelers seeking convenience and tranquility near Niagara Falls.
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