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Summary of reviewsBest Western Poitiers Centre Le Grand Hôtel is highly praised for its central location in the heart of Poitiers, providing easy access to a plethora of bars, restaurants and cultural attractions. The hotel retains a quiet and peaceful ambiance despite its prime location, adding value for guests who enjoy exploring on foot. The convenience of secure underground parking is also noted, making it ideal for those driving into the city.
The breakfast experience stands out as a highlight, celebrated for its variety, quality and the exceptional service provided by the friendly staff, particularly Marie. Guests enjoyed the hearty options and the beautifully arranged buffet, which can be enjoyed on an open terrace. Although there are minor complaints regarding the breakfast cost and greasiness, the general consensus is overwhelmingly positive.
Rooms at the hotel receive mixed but generally favorable reviews. Many guests appreciated the immaculate cleanliness, modern bathrooms, comfort and spaciousness of the rooms, especially larger suites with additional amenities. However, some found the rooms small and pointed out minor maintenance issues like outdated decor and worn carpets. Despite these, the overall feedback reflects satisfaction with the room conditions.
Cleanliness is a strong point with reviews frequently noting the spotless state of rooms, bedding and facilities. Minor issues like occasional lapses in thoroughness in shared areas are mentioned, but they are not significant enough to outweigh the positive reviews.
Staff at the hotel are commended for their kindness, friendliness and professionalism. The welcoming and attentive nature of the team significantly enhances the guest experience. The front desk staff, in particular, are praised for their helpfulness and efficiency.
The Wi-Fi service presents a mixed experience. While some guests find it secure and fast, adequate for video calls and general use, others have issues with connectivity and access procedures, including security concerns related to personal data.
Parking facilities are highlighted as secure and convenient with guests appreciating the underground option. The spaces can be tight and the hotel's parking fills up quickly, but the availability of a nearby public garage is a helpful alternative.
For families, the hotel is noted as a fantastic choice, praised for its family suites, pet-friendly policy and calm atmosphere. It is seen as an excellent option for a comfortable family vacation.
Beds at the hotel are generally well-reviewed for their comfort and quality, contributing to a restful night's sleep. A few guests experienced issues with mattress softness and pillow hardness, but the consensus is that the bedding is top-notch.
The hotel's four-star rating has been met with some skepticism with guests questioning whether it meets the expected standards. Despite its prime location, some services and amenities are seen as more fitting for a three-star hotel.
Business travelers find the hotel convenient, appreciating its quick check-in and check-out processes, accessible parking and business facilities. While some feel the staff could be more welcoming, the overall service meets business travelers' needs adequately.
In summary, Best Western Poitiers Centre Le Grand Hôtel is a centrally located, clean and comfortable hotel that excels in friendly service, family accommodations and a satisfactory breakfast experience. However, it faces minor criticisms in room decor, Wi-Fi connectivity and certain aspects of its four-star rating.
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