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Summary of reviewsHotel Prado Real is widely praised for its superb location, positioned conveniently close to the center of Soto del Real and the northern mountains of Madrid, making it an ideal choice for hikers and explorers. Guests appreciate the hotel's tranquil atmosphere, easy accessibility and ample parking facilities, adding to its appeal for both car travelers and those using public transport. The central location also offers easy access to local amenities, adding practicality for both short and long stays.
Reviews mention the spacious rooms, which are accommodating for larger groups and come with comfortable beds and sometimes mini fridges. However, the rooms show signs of age with outdated furniture and a lack of modern amenities like elevators and hairdryers in bathrooms. Soundproofing and cleanliness are inconsistent with some guests reporting lingering odors and maintenance issues. Despite this, the hotel staff are consistently highlighted for their friendliness and helpfulness, contributing positively to the guest experience. Standout mentions go to receptionists Ana and Andri for their exceptional service.
The breakfast receives mixed reviews, cited as acceptable but lacking in variety and quality with items like a single slice of toasted Bimbo bread and industrial pastries being common complaints. Guests often feel that the breakfast is overpriced for what is offered.
Cleanliness in the hotel is hit or miss with some guests reporting well-maintained facilities and others noting issues like dirty floors and poorly maintained bathrooms. Despite these mixed reviews, the pool area is generally appreciated for its refreshing environment, although it occasionally suffers from maintenance problems.
Bed comfort is another mixed aspect with some guests finding the beds large and comfortable, while others report issues with outdated, noisy mattresses and thin pillows.
Overall, Hotel Prado Real is seen as offering a mix of comfort and convenience but falls short of the expectations typically associated with a three-star rating. While the hotel has strong points such as its location and staff, significant room for improvement exists in facilities, cleanliness and overall maintenance.
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