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Summary of reviewsHotel Astor offers a largely positive experience, highlighted by its strategic and convenient location. Positioned right next to the train station, the hotel provides seamless access to public transportation, making excursions to nearby cities effortless. The surrounding area is quiet and offers amenities such as restaurants, shopping malls and green spaces, adding to its appeal. Guests also appreciate the availability of inexpensive hotel-owned parking.
The hotel’s breakfast consistently receives high praise for its rich, abundant and varied offerings. Its well-balanced buffet includes fresh fruits, regional dishes and even delicious pancakes. Guests find this breakfast both satisfying and good value for money. Similarly, the hotel's dinner service, particularly the on-site Greek restaurant, is well-received, enhancing the overall dining experience with its delightful cuisine and friendly staff. The bar also adds to the positive experience with its quality drinks and standout bartender.
The rooms at Hotel Astor are generally spacious, clean and comfortable, ideal for short vacations or business trips. Guests frequently highlight the cozy, large beds and allergy-friendly pillows, although some rooms show signs of wear and tear. Furthermore, the rooms' cleanliness and maintenance receive mixed reviews with some guests noting issues like dust, dirt and occasional musty odors.
One of the most commendable aspects of Hotel Astor is its attentive and friendly staff. Guests consistently praise the professional and accommodating service, particularly at the reception and breakfast service. The staff's knowledge and helpful attitude make for a pleasant stay. However, occasional understaffing issues are noted, particularly during busy periods.
Hotel Astor provides free Wi-Fi, a feature appreciated by guests. However, the signal's reach and consistency are problematic, particularly in rooms situated at the end of corridors. The Wi-Fi service is generally more reliable near the reception area but often slow and prone to dropping, which may inconvenience guests needing a stable connection.
The beds at Hotel Astor receive mixed reviews. While many guests find them clean and comfortable, some report issues with broken or worn-out mattresses, small sizes and uncomfortable pillows. The comfort of the beds thus remains inconsistent.
As a three-star hotel, Hotel Astor meets the basic expectations with satisfactory facilities and amenities, particularly excelling in its breakfast quality. However, some guests feel the overall value for money could be improved, especially with housekeeping services only offered upon request.
Additionally, the hotel is notably dog-friendly, warmly welcoming pets with thoughtful gestures such as welcome gifts and treats. The surroundings provide excellent exercise opportunities for dogs, further enhancing the experience for pet owners.
Overall, Hotel Astor presents a convenient, comfortable and pet-friendly option for travelers with its location, excellent breakfast and friendly staff being standout features. Improvement in Wi-Fi reliability, room maintenance and bed comfort could further enhance guest satisfaction.
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