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Summary of reviewsNH Collection Bogotá Hacienda Royal, located in the picturesque district of Usaquén, offers guests an ideal blend of tranquility and accessibility. Situated in a safe, inviting neighborhood that features a shopping mall and vibrant culinary scene, it provides travelers with easy access to retail outlets, dining establishments, and nearby attractions such as the lively Usaquén Park and weekend flea market. This excellent location is complemented by a serene ambiance, making it a highly recommended choice for both business and leisure travelers.
Guests frequently praise the hotel for its delicious and diverse breakfast offerings. The expansive buffet includes fresh Colombian fruits, juices, and pastries, along with made-to-order eggs, ensuring a customized dining experience. The breakfast staff enhances this experience with their friendliness and professionalism, further elevating the morning ritual. Although minor improvements have been suggested, such as additional protein and gluten-free options, the consensus remains overwhelmingly positive.
The hotel rooms are consistently noted for their comfort and spaciousness. Cleanliness is a standout aspect, with housekeeping receiving high marks for their meticulous attention to detail. While some guests find the room decor slightly dated and bathrooms small, these concerns are overshadowed by the comforting environment and amenities such as minibars, balconies, and stunning views.
The exceptional cleanliness throughout the property, from guest rooms to public areas, is another commendable feature, with the housekeeping team ensuring immaculate conditions. This dedication to hygiene complements the hotel's overall peaceful setting.
A major highlight of guest experiences is the hotel's staff, recognized for their warmth, attentiveness, and helpfulness. Their superb service significantly enhances guest satisfaction, with special praise often directed toward staff in the restaurant for their dedication and professionalism. English proficiency ensures smooth communication, adding to the positive experience.
While there are occasional critiques regarding bed comfort and room proportion, the general sentiment is favorable, with guests appreciating the quality linens and overall sleep experience offered by the hotel’s beds.
Though some reviews suggest areas for improvement in meeting five-star expectations, most guests appreciate the hotel's comfortable atmosphere and plan to return, enamored by its compelling location and quality service. Overall, NH Collection Bogotá Hacienda Royal delivers a superb stay experience that balances comfort, cleanliness, and hospitality in a charming neighborhood.
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