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Summary of reviewsThe Royal Orchid Hotel in Chembur is highly regarded for its central and convenient location, making it an excellent choice for both leisure and business travelers. Its proximity to Chembur railway station ensures easy access to various parts of Mumbai and the surrounding area is rich with eateries and shops. This strategic location allows guests to fully enjoy local culture, markets and cuisine with numerous positive remarks about the cleanliness of the hotel and the helpfulness of the staff. The in-house restaurant also adds to the value, offering good food and attentive service.
Breakfast at the hotel receives favorable reviews for its tasty mix of continental and Indian options, including made-to-order omelettes and fresh idli. Guests appreciate the variety and quality, although some suggest enhancing the selection with more fruits and broader choices. Overall, breakfast is seen as a positive start to the day.
The rooms are praised for their cleanliness, spaciousness and overall comfort. Guests commend the high standards of hygiene and the pleasant ambiance created by natural lighting. The ease of controlling air-conditioning and the swift room service further enhance the stay. Despite occasional mentions of rooms being small or lacking ventilation, the accommodation is well-maintained and the bathroom facilities are clean and in excellent condition, making it suitable for family stays.
The hotel excels in cleanliness with guests frequently noting the spotless condition of rooms and common areas. Despite minor suggestions for improvement, the overall standard of cleanliness is high, complemented by attentive staff maintaining a well-presented environment. The only minor concern was the strong smell of detergent on the linen, but it did not significantly detract from the overall experience.
Staff at the hotel receive high praise for their friendliness, professionalism and exceptional customer service, contributing to a welcoming and comfortable atmosphere. While there are occasional concerns regarding late check-ins and specific staff behavior, the majority of reviews highlight prompt and reliable assistance from the team.
The wifi experience varies with positive remarks about network security but frequent issues with connectivity, signal strength and speed. Guests suggest improvements in this area to enhance overall satisfaction.
Parking facilities receive mixed feedback due to limited space and high costs, but the hotel offers valet parking and staff assistance, which is appreciated despite the challenges.
Finally, the beds receive mixed reviews. While many guests find them clean and comfortable, some note that the mattresses are too firm or hard, which can lead to discomfort. Issues with separate beds and shifting mattresses are also mentioned. Nonetheless, the overall cleanliness and effective air conditioning often leave a good impression.
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