The Chateau Spa & Wellness Resort
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Amid tropical rainforests in the Berjaya Hills, the hotel is 5 minutes' walk from Berjaya Hills Resort French amusement park.
Summary of reviewsThe Chateau Spa & Wellness Resort is a luxurious five-star resort that guarantees an unforgettable and magnificent stay experience. The location is nestled in the lush tropical forest, offering a serene and tranquil ambiance perfect for a short weekend getaway. The surroundings are beautiful and peaceful with stunning views of the mountains and lovely scenery. The hotel and staff are excellent, offering a good and peaceful place for retreat. The spa and wellness facilities are exceptional with guests praising the massages, treatments and expertise of the therapists. The rooms are comfortable and spacious, some with breathtaking views of the forest and mountains. Guests rave about the cleanliness and friendly staff. Although some guests were dissatisfied with the breakfast and dinner, others enjoyed the scrumptious choices and good buffet spread. Despite being a high-end resort, it is a great place for families who are looking for a quiet and peaceful time together with spacious and comfortable rooms accommodating big families. The Chateau Spa & Wellness Resort is a beautiful and luxurious resort that offers an exclusive feeling and promises to pamper and rejuvenate guests.
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Hidden in the tropical rainforest, 45 minutes from Kuala Lumpur, the Chateau Spa & Wellness Resort was inspired by an 18th century castle in France.
Resort with Rooms With Jacuzzi / Hot-tub
Resort with Swimming Pool
Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type? Pool surface size: 4830 ft2
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Room Types
About The Chateau Spa & Wellness Resort
Guest Reviews
Nestled in the lush tropical forest, The Chateau Spa & Wellness Resort offers a serene and tranquil ambiance perfect for a short weekend getaway. The surroundings are beautiful and peaceful with stunning views of the mountains and lovely scenery. It's conveniently located near attractions like the French village, Japanese garden and rabbit park. Guests can enjoy the quietness and exclusivity of the location, as well as the fresh air and cool environment. The hotel and staff are excellent, offering a good and peaceful place for retreat. Though some guests mention that the location is far from vital facilities and markets, it's just walking distance to restaurants and shops and close to Kuala Lumpur. Overall, a perfect serene location suitable for a peaceful and relaxing vacation with loved ones.
Reviews of the breakfast at The Chateau Spa & Wellness Resort are mixed with some guests expressing disappointment while others praise the spread. Some guests found the food to be underwhelming with limited variety and poor quality, while others found the buffet to be great with delicious options such as fresh juices and pastries. Some guests expressed frustration with the lack of guidance to the breakfast location, while others found the breakfast elaborate and tasty. Although some guests were disappointed with the limited selection due to low occupancy after Raya hols, the breakfast menu was described as extensive by other guests. Overall, while some guests were dissatisfied with the breakfast, others enjoyed the scrumptious choices and good buffet spread.
The dinner at The Chateau Spa & Wellness Resort received mixed reviews from guests. While some found the menu limited and not very appetizing, others praised the quality of the food. A la carte options seemed to fare better than the buffet with guests enjoying dishes like Nasi Goreng and delicious bread. However, some were disappointed with the lack of variety and were hoping for options like pizza. COVID-19 restrictions seemed to have limited the restaurant options with only one functioning during the guests' stay. The high prices at the only open restaurant also drew criticism. Unfortunately, there were reports of bad experiences with the staff, who were not accommodating to requests for alternate dining locations. Overall, guests suggest being cautious in their expectations for dinner at the resort.
The Chateau Spa & Wellness Resort offers comfortable and spacious rooms, some with breathtaking views of the forest and mountains. Guests rave about the cleanliness and friendly staff. The jacuzzi suite is a particular favorite, as is the French-themed hotel decor. Some reviewers note that the rooms are outdated and in need of an upgrade. Families appreciate connecting rooms and spacious suites. Some guests report experiencing maintenance issues or cleanliness problems, but overall guests are pleased with their stays. The resort does not offer a playroom for children and some rooms are on the smaller side for the price. Overall, The Chateau Spa & Wellness Resort offers a beautiful location and comfortable accommodations.
The Chateau Spa & Wellness Resort is a hotel with some truly comfortable beds, according to guest reviews. Visitors have described the beds as "superbly comfortable," "comfy," and "selesa" (comfortable in Malay). Many guests have also praised the quality of the pillows, which are described as "soft," "comfortable," and "super comfy." While a few guests have found the pillows to be too big or uncomfortable, most seem to have had a great night's sleep on the hotel's comfortable bedding. Guests have also noted that the rooms are clean and spacious with one reviewer specifically mentioning Room 163 as having clean and comfortable beds. However, a few guests have noted issues with either hard beds or sharp bed frames. Despite these minor complaints, the majority of guests seem delighted by the comfortable beds and quality sleep they have experienced at The Chateau Spa & Wellness Resort.
The Chateau Spa & Wellness Resort boasts exceptional cleanliness with many guest reviews praising the hotel for its well-maintained building and clean rooms. Guests appreciate the spacious rooms, comfortable beds and top-notch hygiene throughout the hotel. Some reviewers did note a few areas that could use improvement, such as dusty carpets and old furnishings, but overall, the hotel is described as very clean. However, a few guests did report issues with unclean towels or clogged toilets in some rooms. Despite these minor issues, the majority of guests felt satisfied with the cleanliness of the hotel and enjoyed the clean and relaxing environment.
The Chateau Spa & Wellness Resort has exceptional staff who are mostly friendly, helpful and polite. The reception and coffee house staff were particularly praised for their friendliness and helpfulness. Most guests found the check-in experience exemplary and the room service was fast. However, there were a few negative comments regarding slow service at the restaurant and some staff being untrained or clueless about management. Despite this, many guests found the staff accommodating and cooperative and the supervisor was commended for pushing the team to pick up the upset customers. The hotel has a lovely and accommodating environment and the staffs' hospitality and knowledge left a positive impression on most guests. Overall, the staff, hospitality and setting of the hotel were top-rated.
The Chateau Spa & Wellness Resort is an excellent hotel with good internet coverage; however, the wifi connection needs improvement. Many guests had issues with slow connection and poor signal strength with some even claiming that the wifi was terrible. A few guests experienced no connection at all in their bedrooms. Streaming services like Netflix also suffered from a lack of smoothness due to poor connectivity. Nevertheless, it seems that the hotel is aware of this issue and may be working on improving its wifi speed in the future.
The Chateau Spa & Wellness Resort boasts an exceptional spa that has received rave reviews from guests. Many found the massages to be soothing and comfortable and some even mentioned being rejuvenated after their session. The spa facilities have been described as excellent with some guests mentioning the expertise of the therapists, even singling out Rose for her skills. However, it should be noted that some services have been reduced, such as the number of restaurants available and prenatal masseuse. Additionally, a few guests mentioned that the spa was closed during their stay, but overall, there were few negative remarks. Despite the high prices, most guests seemed to agree that the spa was worth the cost, making it an ideal retreat for those seeking pampering and relaxation.
The Chateau Spa & Wellness Resort boasts a nice and well-maintained large swimming pool. Although some guests suggest it should be heated, the pool still attracts visitors to swim, relax in the cabanas and enjoy the completed cushions. Guests love the pool area, however, it could use some improvements such as providing more towels for the lack of it near the swimming pool and having more staff to enforce proper attire. Sadly, the saltwater pool is no longer present even though it is still mentioned on the site. But regardless, people still spend their time in the lovely pool.
The Chateau Spa & Wellness Resort is a great place for families who are looking for a quiet and peaceful time together. The rooms are spacious and comfortable, making it very accommodating for big families. Although there are no playrooms or activities for kids, the hotel offers pony riding for kids who are 7 years old and above. Families can also take advantage of the connecting rooms that fit families of 2 adults and 3 kids pretty well. The hotel also has 2-bedroom and 3-bedroom suites, perfect for big families. It is not recommended for families with toddlers/infants as there are no activities for them to enjoy. Despite the lack of activities for kids, the hotel is highly recommended by many guests who have enjoyed their stay with their families.
The Chateau Spa & Wellness Resort has exceptional facilities and services, however some guests noted that the breakfast quality could be improved to match the standards of a five star hotel. Despite this, many guests found their stay to be perfect with comfortable beds and beautiful views that create an unforgettable experience. The location, situated in the mountains, offers a cool climate and stunning nature. Facilities within the hotel are good with guests describing their stay as superb and excellent. However, a few guests were unsure whether the hotel deserved its five star rating with one claiming that it did not make sense for a 7 star hotel. Overall, The Chateau Spa & Wellness Resort truly impressed those who stayed and left them with a memorable experience.
Welcome to The Chateau Spa & Wellness Resort, where luxury is at its finest. Upon arrival, guests are welcomed to their spacious and comfortable rooms fit for royalty. The ambiance of the castle-like resort gives visitors an exclusive feeling as they settle in for a once-in-a-lifetime experience. Although some have commented that the breakfast quality could be improved to meet the high standard of a five-star hotel; the resort's incredible facilities and exceptional service more than make up for it. It is no surprise that many guests have been rating The Chateau Spa & Wellness Resort as one of the best resorts they have been to. It is an amazing place to rest and rejuvenate with family. The beautifully appointed resort oozes luxury and comfort, making guests feel relaxed and pampered throughout their stay. Some guests have stated that the experience doesn't feel as luxurious as before, but this is an opinion in the minority, as many others have described it as a truly outstanding and incredible facility. Overall, The Chateau Spa & Wellness Resort is a lavish five-star resort that guarantees a magnificent stay experience.
Yes, The Chateau Spa & Wellness Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at The Chateau Spa & Wellness Resort.
No, The Chateau Spa & Wellness Resort doesn't allow dogs.
Yes, parking facilities are available at The Chateau Spa & Wellness Resort.
Yes, The Chateau Spa & Wellness Resort has a gym.
