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Summary of reviewsHotel Çelik Palas Convention Center & Thermal SPA in Bursa offers an overall positive experience for its visitors, with several aspects standing out as particularly praise-worthy. The hotel's strategic location in the historical center of Bursa grants guests superb views of the city and nearby mountains, along with convenient access to major tourist attractions and shopping areas. Its elevated setting provides breathtaking vistas from both rooms and outdoor seating areas, enhancing the guest experience.
The breakfast offerings are another highlight, with many guests lauding the quality, variety, and taste of the dishes. The presentation is described as generous and diverse, featuring a wide selection of Turkish breakfast options and buffet selections. Despite some critiques regarding variety, the breakfast remains a positive component of the hotel experience.
The staff at Hotel Çelik Palas Convention Center & Thermal SPA are consistently praised for their friendliness, helpfulness, and commitment to ensuring a pleasant stay. Guests often mention the staff's professionalism and attentiveness across various departments, including reception and dining, with several individuals noted for outstanding service.
The spa facilities are frequently described as delightful, offering a unique historical charm with excellent amenities like the Turkish bath and hammam. Guests appreciate the thermal pool, hot thermal baths, and the overall rejuvenating experience provided by the spa. Though some critique crowdedness and early closing times, the spa remains a key attraction for its authentic and relaxing offerings.
The hotel's pool facilities also receive positive feedback, particularly the thermal pool's quality and the stunning views from the outdoor pool. The combination of excellent spa services enhances the overall pool experience, making it a significant draw for visitors seeking relaxation.
However, some areas highlight room for improvement, such as the mixed reviews on room conditions and cleanliness. While many find the rooms spacious and comfortable, there are calls for refurbishment and better maintenance. Similarly, the Wi-Fi service receives mixed feedback, with some guests experiencing connectivity issues.
While the hotel's luxurious aspects meet the five-star promise for many, there are discrepancies in some services and facilities that suggest a need for updates. Overall, Hotel Çelik Palas Convention Center & Thermal SPA succeeds in offering a comfortable and mostly satisfying experience, especially for those who value historical charm, excellent service, and stunning views.
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