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Summary of reviewsHôtel Transatlantique, located in the heart of Casablanca, offers a unique charm with its old-world Art Deco architecture, providing guests with a historical ambiance reminiscent of the 1920s. Its advantageous location near the Medina and city center makes it ideal for those wishing to explore the city's bustling attractions and key landmarks such as the historic center and stunning mosque. The hotel is situated as a convenient yet quiet retreat, allowing for easy urban exploration.
Positive feedback often highlights the friendly and welcoming staff, particularly at reception and concierge services, contributing significantly to guests' positive experiences. Staff members like Fatima receive special commendations for their exceptional service and warm demeanor, creating a sense of familiarity among visitors.
However, the hotel faces challenges in meeting the expectations of a four-star establishment. Guests have noted that the facilities are outdated and require considerable upgrades, particularly in room interiors and amenities. Cleanliness is another area of concern, with mixed reviews indicating dissatisfaction in some cases due to issues like dirty bathrooms and the pervasive smell of smoke. Despite these concerns, the hotel maintains an average level of tidiness with attentive housekeeping staff.
Breakfast receives mixed reactions, with praise for the positive attitude of service staff and adequate stocking of the buffet. Yet, there is consensus on the need for improvement in variety and quality to meet guest expectations better.
While the rooms provide an authentic Moroccan experience with spacious layouts and comfortable beds, noise levels and the need for renovation are noted concerns. The beds, though appreciated for their quality linens by some, have issues with comfort, suggesting that enhancements could be beneficial.
Overall, Hôtel Transatlantique offers a mix of historical charm and modern-day convenience, but could significantly benefit from focused improvements to align better with the four-star standard and enhance the overall guest experience.
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