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Summary of reviewsThe Red Roof Inn St Louis - Westport - Maryland Heights is strategically located in a serene area, appealing to travelers with its proximity to key attractions like the Gateway Arch and accessible transportation options. The hotel's central location near the freeway, bus stops, restaurants, and a hospital is a highlight, offering convenience for both leisure and work-related trips, complemented by free parking and friendly staff.
The experience regarding room conditions is mixed. While some guests appreciate well-equipped rooms with necessary amenities, there are significant concerns about cleanliness and maintenance, including reports of unpleasant odors, pests, and visible wear and tear. While the proximity to attractions is advantageous, maintaining a consistent level of cleanliness and comfort is crucial for enhancing the guest experience.
Cleanliness is an area needing improvement, with recurring issues noted in reviews such as ineffective room cleaning, unpleasant odors, and neglected bathroom upkeep. Positive remarks are infrequent, mostly highlighting small instances where certain elements met acceptable standards amidst general dissatisfaction.
The staff interactions also yield mixed feedback, with many guests acknowledging the friendliness and effort of the front desk clerks and the manager. However, inconsistent service has been reported, with some guests experiencing rude and disrespectful behavior. Addressing these service quality concerns is essential for ensuring uniformly positive interactions.
The bed quality varies, as some guests find them comfortable while others experience discomfort due to flat or hard pillows. Instances of cleanliness issues with bedding are reported occasionally, indicating variability in the bedding experience based on individual preferences or room assignments.
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