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Summary of reviewsHotel Palacio de Cristal in Burela receives high praise for several aspects, creating a universally positive impression among its guests.
Centrally located on a main road, the hotel is ideally positioned for exploring Burela and its surrounding Coastal Lugo area. Guests appreciate its proximity to main attractions, including the port and beaches and the convenience of nearby shops, restaurants and the station. The location is especially suitable for those on the Camino and offers a peaceful atmosphere due to excellent sound insulation, despite the street not being particularly picturesque. Though it’s not wheelchair accessible and some find it slightly far from the beach, the benefits of its central position outweigh these minor drawbacks.
Breakfast at Hotel Palacio de Cristal is highly regarded for its variety, quality and exceptional value for money. Guests enjoy unique offerings like freshly squeezed orange juice, homemade cakes and hearty potato omelettes. While the buffet may not be abundant, it is deemed sufficient and satisfying with a mix of hot and cold items catering to varied preferences. The breakfast is described as superb and one of the highlights of staying at the hotel.
The hotel's restaurant also earns commendations for its excellent seafood dishes, particularly the lobster and seafood rice. With a diverse menu and great quality-price ratio, dining is a delightful and budget-friendly experience. Guests appreciate the cleanliness and efficiency of the service, despite some mixed reviews about specific dishes and the late dinner schedule.
The rooms at Hotel Palacio de Cristal are spacious, comfortable and clean, featuring modern and tastefully decorated interiors. Guests highlight the comfortable beds, modern bathrooms and thoughtful touches like complimentary water and chocolates. Despite occasional noise disturbances and minor issues with room heating, the general sentiment about the accommodations is highly positive.
Cleanliness is a standout attribute of the hotel with guests frequently noting the spotless condition of rooms and facilities. Newly renovated bathrooms and clean linens enhance the overall experience and the hotel's commitment to high standards of hygiene is consistently recognized and valued.
The exceptional staff at Hotel Palacio de Cristal play a significant role in guest satisfaction. Known for their friendliness, attentiveness and professionalism, the staff—including notably commended receptionists—provide excellent service and personal attention. This dedication greatly enhances the guest experience, making the hotel a preferred choice for many.
Guests generally have positive feedback about the hotel's free WiFi, which is reliable and effective for their needs. Parking is also well accommodated with a variety of options, including free and private parking, although on-site parking could benefit from better maintenance.
Finally, the beds are frequently praised for their extraordinary comfort, contributing to a restful stay. High-quality mattresses and pillows, along with soft and cozy bedding, ensure a rejuvenating sleep experience, despite a few mentions of worn mattresses or combined beds causing discomfort.
Business travelers also find the hotel suitable, valuing the comfortable workspaces, restful rooms, professional staff and delicious breakfast. These features make Hotel Palacio de Cristal a highly recommended choice for both leisure and business travelers visiting Burela.
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