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Summary of reviewsHotel Arha Potes & Spa captures attention mainly through its prime location in the heart of Potes, Cantabria. The hotel is perfectly situated, offering easy access to local shops, bars, restaurants and outdoor activities like hiking and cycling in the Picos de Europa. Guests value the convenience of exploring Potes on foot and the peaceful surroundings providing a restful stay. Despite occasional parking challenges, the location significantly enhances the experience, delivering excellent value for money.
When it comes to breakfast, guests appreciate a varied buffet including fruits, yogurts, breads, juices and cold cuts, alongside attentive staff ensuring cleanliness. However, the breakfast space is sometimes cramped and some guests found the options limited and basic. The hotel does not have an on-site restaurant for dinner, but lunchtime and nearby tapas options are enjoyed by many.
Room experiences at Hotel Arha Potes & Spa are mixed. Positive reviews mention spacious, clean and updated rooms with comfortable beds. However, many guests have pointed out issues such as small and dark spaces, outdated and poorly maintained rooms, noise due to thin walls and discrepancies between actual rooms and those advertised in photos. Cleanliness standards are generally praised in the rooms, although there are notable criticisms regarding areas needing deeper cleaning and updates.
The staff at Hotel Arha Potes & Spa receive high praise for their friendliness, helpfulness and the welcoming atmosphere they create. Even though there were occasional reports of unhelpful staff, the overall guest consensus is very positive, spotlighting the staff as a key strength of the hotel.
WiFi connectivity at the hotel is a common issue with many guests reporting unreliable or non-existent internet access. Those requiring stable internet should be prepared for potential challenges.
The spa at the hotel, though small and suitable for couples seeking privacy, also receives mixed feedback. Guests appreciate the exclusive booking system and the relaxing atmosphere, but issues with broken equipment and maintenance have been noted. The spa services do come at an extra charge and are only available in the afternoons by reservation.
Bed comfort varies—a number of guests find them spacious and firm, contributing to good sleep, while others report discomfort due to hard mattresses, thin pillows and noisy frames and headboards. Bedding cleanliness concerns are occasionally mentioned as well.
Accessibility presents challenges, particularly for those with reduced mobility, due to stairs, cobblestones, inclines and a lack of elevators or ramps within the hotel. However, free public parking nearby is a convenience for those arriving by car.
For pet owners, the hotel accepts dogs with a supplementary charge, although pets are restricted to certain areas and lack special amenities. This pet-friendly policy is appreciated but seen as less ideal for extended stays due to the additional costs and limited pet services.
In summary, Hotel Arha Potes & Spa is highly regarded for its central location, friendly staff and clean rooms while facing critiques on room maintenance, breakfast variety, internet reliability and accessibility. Those seeking a convenient base to explore Potes will find it a suitable option, particularly if they appreciate friendly service and don't rely heavily on in-room WiFi or have specific accessibility needs.
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