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Summary of reviewsExtended Stay America Suites - Boston - Saugus garners appreciation for its strategic location and the convenience it provides for travelers. Situated off the highway, it offers easy access to job sites, city attractions, and a nearby Walmart Supercenter, along with a selection of stores, gas stations, and restaurants. Guests find the clean and quiet rooms to be an advantage, particularly useful for extended stays as they are equipped with kitchenettes. The hotel’s location allows for easy exploration of Boston and its surroundings, making it a favored choice for those seeking urban conveniences.
The breakfast experience at the hotel is simple, focusing on grab-and-go options such as coffee, muffins, and granola bars. While some guests find this minimal selection adequate for a light start, others feel it lacks variety. Nonetheless, the quick offerings cater to guests desiring a swift departure in the morning.
Room reviews are mixed but generally show appreciation for their affordability and spaciousness, complete with amenities like a mini kitchen, cooktop, refrigerator, and microwave. While some guests report high cleanliness standards, experiences in this area vary significantly, with some noting unpleasant odors and dirtiness. However, the rooms' practical amenities and quiet environment contribute positively to the stay.
Cleanliness is a noted issue, with various guests expressing concerns about dirty rooms, unpleasant smells, and worn furnishings. Reports of strange odors, including cigarette smoke, are common, reflecting inconsistencies in room conditions. Despite these challenges, some guests find their stays satisfactory, with staff efforts to address issues being limited.
The staff at the hotel are widely praised for their friendliness and professionalism. Guests often highlight their positive interactions, noting how the attentive and pleasant service added to their comfort and enjoyment. Despite occasional criticisms, the warm service is a recognized strength of the hotel.
Opinions on bed comfort are divided, with some guests finding the beds restful, while others describe them as uncomfortable. The metal frames and lack of floor connection contribute to mixed reviews, though the hotel’s convenience and proximity to local amenities are positively noted.
Overall, Extended Stay America Suites - Boston - Saugus provides convenience and practicality with a friendly staff, although some aspects, particularly cleanliness and bed comfort, may require improvements to ensure a consistently positive guest experience.
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