Extended Stay America Select Suites - Cleveland - Airport offers a convenient location for travelers, especially those needing quick access to the airport and the highway, which enhances their reach to various destinations. Guests have appreciated the ample parking facilities and the helpfulness of the staff, who often accommodate requests such as baggage storage. Despite some concerns regarding safety and noise in the surrounding area, the location remains a strong point for many visitors.
The staff are generally praised for their friendly and professional demeanor, with specific commendations for their positive interactions at check-in and check-out. Notable mentions of staff members like Anthony contribute to a favorable impression. Guests appreciated the willingness to assist and accommodate requests, although there are some inconsistencies in service availability and customer service that could be addressed to enhance the guest experience.
While a few guests found certain rooms clean and maintenance attentive, overall cleanliness received mixed reviews. Issues such as pervasive odors, dirty linens, and unkempt public areas detracted from some guests' experiences, indicating a need for improvement in housekeeping and maintenance practices.
Feedback regarding the beds was generally unfavorable, with many guests describing them as uncomfortable and lacking proper support. There were reports of some beds having linens that smelled of smoke, affecting the sleep quality. A minority of reviewers did find them comfortable, but the hotel could benefit from more consistent bedding quality.
In summary, the hotel's strong points include its convenient location and the positive interactions with staff. However, notable areas for improvement are cleanliness and bedding quality, to provide a more pleasant and satisfactory stay for all guests.
Summary of reviews related to the '3 Star' category
Summarized by AI
La Quinta Inn & Suites by Wyndham Cleveland - Airport North is a sensible choice for travelers looking for a convenient stay near the airport. The hotel is appreciated for its good value, making it an appealing option for budget-conscious guests. The rooms are of a nice size, spacious, clean, and equipped with comfortable beds, ensuring a pleasant stay. Many visitors commend the swift and uncomplicated check-in and check-out processes, along with the generally friendly staff who enhance the overall experience.
While the hotel embraces its three-star rating with adequate facilities, guests find the breakfast selection satisfactory for this level. The location is consistently highlighted as an asset, suitable for both leisure and business travelers who need easy access to nearby amenities. Despite a few areas noted for improvement, such as daily room cleaning and customer service, the overall feedback is promising, with the hotel considered a reliable choice for short stays or extended visits. Highly recommended by those whose experiences were overwhelmingly positive, the property maintains a reputation for delivering good service at a fair price.
AI-generatedThis hotel is a good option for travelers who need to be close to the airport.
Summary of reviews related to the '3 Star' category
Summarized by AI
Wyndham Cleveland Airport is a budget-friendly option for guests looking for good value. While the property may be dated, the elegant character of the former Marriott can still be seen in the lobby. The rooms are generally in good condition and the staff is friendly, although some may lack experience. The breakfast is decent but slightly overpriced. One great perk is the free parking despite the raised barrier. Guests can expect a generally quiet evening. The hotel suffered from the effects of Covid and has yet to fully recover. While some guests found the hotel to be passable or acceptable, others were disappointed with the room for the price paid. Despite being a 3-star hotel, some guests felt that it offered a 4-star experience. While some guests would consider staying elsewhere in the future, Wyndham Cleveland Airport remains a decent option for budget-conscious travelers.
The Best Western Airport Inn & Suites Cleveland receives strong praise overall for its strategic and convenient location, notably being close to the airport and major highways, complemented by a reliable shuttle service. Travelers appreciate the ease of access and comfortable stay offered at an affordable rate, bolstered by amicable service.
Guests frequently highlight the breakfast experience as a standout feature, noting the variety and quality of the offerings, including hot options and an amusing pancake machine. The breakfast area receives commendations for contributing to a pleasant morning start, though a minor suggestion to reduce salt levels has been noted.
Room quality is generally described as clean and comfortable, with recent updates enhancing the experience. However, occasional reports of cleanliness issues suggest that further attention in this area could enhance guest satisfaction. The staff receives consistent accolades for their exceptional friendliness and helpfulness, contributing to a welcoming environment.
The pool offers a mixed experience; while some appreciate it as a nice spot for relaxation, there are disruptions with availability and maintenance. Checking its status beforehand could be advantageous for potential visitors. Lastly, opinions on bed comfort vary, with some guests finding them satisfactory and others citing firmness and maintenance concerns.
Overall, the Best Western Airport Inn & Suites Cleveland provides a favorable stay, with a focus on strategic location, quality breakfast, and excellent staff service. Addressing the sporadic issues concerning cleanliness and bed comfort could further bolster guest experiences.
La Quinta Inn & Suites by Wyndham Cleveland Airport West excels in providing a convenient and accessible location for its guests. Positioned near the Cleveland Airport, the hotel offers a free shuttle service and easy access to major highways, shopping centers, retail stores and an array of local dining options. This strategic location is highly appreciated by travelers for both leisurely and business purposes, contributing significantly to the positive experiences at the hotel.
Breakfast at the hotel receives mixed reviews. While some guests appreciate the hot breakfast options, including fresh coffee, juice, eggs, waffles and occasionally sausage, others feel that the offerings could be more varied. The breakfast quality is generally perceived as decent but the limited selection and issues such as cold food and strict closing time at 9 am leave room for improvement.
The rooms at La Quinta by Wyndham are noted to be modern and well-equipped with comfortable beds and appealing decor, particularly for pet-friendly options. However, some guests report issues related to room maintenance and cleanliness, such as sticky bathroom doors, malfunctioning amenities, moldy shower curtains, dirty linens and inconsistent room temperatures. These issues suggest a need for enhanced attention to detail and more rigorous upkeep.
Cleanliness across the hotel receives mixed feedback. While many guests find the hotel and rooms to be clean and comfortable, there are notable concerns raised regarding vacuuming needs, dirty bathrooms, mold and general maintenance issues. Mixed experiences highlight a need for consistent cleaning practices to ensure a uniformly pleasant stay.
Staff professionalism and friendliness are among the strongest assets of the hotel, as guests commonly praise the helpful, accommodating and courteous nature of the staff. Positive interactions with the front desk employees and attentive service contribute to a welcoming atmosphere. However, a few instances of unprofessional behavior and communication issues were noted, although these appear to be exceptions.
The pool facility also generates mixed feelings. While some guests find the pool amazing and appreciate its addition to their stay, others point out recurring cleanliness and maintenance issues, such as cloudy water, grime and a malfunctioning hot tub. Consistent upkeep could enhance guest satisfaction significantly.
Parking at the hotel is a highlight due to its convenience and ample availability of spots. The proximity to a gas station and mall adds to the overall ease for travelers, further enhancing the guest experience.
Lastly, opinions on the beds are divided. Some guests find them comfortable and conducive to a good night's sleep, while others express dissatisfaction with issues ranging from saggy mattresses and dirty sheets to poor-quality pillow materials. This variability in comfort indicates potential for improvement in bedding quality to ensure a more restful experience for all guests.
In summary, La Quinta Inn & Suites by Wyndham Cleveland Airport West offers a convenient, well-located stay with commendable staff and adequate amenities. However, addressing recurring maintenance, cleanliness and comfort issues could elevate the guest experience further.
AI-generatedThis hotel offers a convenient location near the airport. It features amenities such as free breakfast, a fitness center, and comfortable rooms, making it a practical choice for travelers needing airport access.
Summary of reviews related to the '3 Star' category
Summarized by AI
The Hampton Inn Cleveland-Airport/Tiedeman Road offers a range of facilities and services that cater to guests' needs. The rooms are nice and the beds are comfortable, which promises a good night's sleep. The staff is exceptional and ensures a pleasant atmosphere, although some guests found the environment to be unsafe. The pool facility has a limited time frame for use, but it's clean and well-maintained. Due to COVID, the breakfast selection is small, which may not be sufficient for children. Some rooms have issues like broken fridges, blocked bathtubs and non-functional toilets. The hotel's housekeeping service is not up to the mark and some of the rooms have dirty towels, while some of them are outdated. Also, trash was found under furniture and dirty sheets were on the rollaway beds. The hallways still smell like cigarette smoke and some of the guests complain about noise from other guests. Some guests experienced double charging by the hotel and had issues with refunds. The hotel is reasonably priced, but some guests felt that they didn't receive value for their money due to poor experiences.
The Sonesta Simply Suites Cleveland Airport boasts a prime location that is a major highlight for guests. Its placement near Baldwin Wallace University and the airport, coupled with proximity to major highways, ensures ease of access and convenience for travelers. Guests appreciate the quiet, beautiful setting that provides a peaceful retreat. Nearby amenities like restaurants, convenience stores and shopping options add to the convenience, making the location highly favorable for various types of visits.
The rooms at the hotel are generally well-received, particularly for their spaciousness and comfort. Guests frequently commend the ample space, comfortable beds and thoughtful layouts that include kitchen amenities and sometimes a cozy fireplace. Many find the rooms clean and well-maintained, adding to a comfortable and homey atmosphere. However, some guests did note inconsistencies in cleanliness, pointing to issues like stained carpets and unpleasant odors.
Cleanliness feedback is mixed with some guests finding their rooms immaculate and others encountering significant issues such as dirty floors and bathrooms. There are calls for more consistent and thorough cleaning services to meet expectations across all rooms. When cleanliness is on point, it greatly enhances the stay experience, showcasing the potential for a home-away-from-home ambiance.
The staff at the hotel have garnered positive feedback for their friendliness and helpfulness, particularly front desk personnel who often go out of their way to assist guests. Many laud the exceptional customer service and the staff's accommodating nature, although a few encounters with unresponsive or rude staff were noted. Overall, the general sentiment towards the staff is favorable, contributing positively to the guest experience.
The comfort of the beds stands out prominently in reviews with many guests highlighting how they significantly enhance their stay. The beds are often described as very comfortable with an ample number of pillows adding to the comfort level. While there are occasional mentions of mattresses feeling sunken, the overall impression is that the bedding meets high standards of comfort, positively impacting the guests' experience.
Breakfast has received mixed reviews, primarily due to changes brought about by COVID-19 restrictions. The complimentary breakfast, which now consists of pre-packaged items, did not meet the expectations of many guests, leading to a general sense of disappointment regarding the breakfast offerings.
In summary, the Sonesta Simply Suites Cleveland Airport is praised for its strategic and peaceful location, spacious and comfortable rooms and generally friendly and accommodating staff. While there are mixed reviews on cleanliness and breakfast, the comfort of the beds and the overall setting contribute positively to guests' stays, making it a favored option for many travelers.
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