The Orbit Hotel, Trademark Collection by Wyndham, consistently impresses guests with its convenient location near the Cleveland Airport. The ease of access to the terminal and car rental facilities, complemented by a shuttle service, offers significant convenience for travelers. Its unique history as a remodeled NASA office adds novelty to the experience, providing guests with a cool and distinctive ambiance.
The accommodation features modern, spacious rooms that guests find remarkably clean, often highlighting their European style and comfort. Equipped with amenities such as Keurig coffee makers and walk-in showers, the rooms enhance the luxurious feel of the stay. The overall cleanliness of the hotel is a standout feature, with immaculate rooms and inviting common areas contributing to a pristine environment.
The Orbit Hotel's breakfast service garners positive yet mixed reviews. While guests appreciate the inclusion of breakfast and find it generally delicious, there's room for improvement in variety and freshness. Nonetheless, the quality of breakfast adds value to the stay, with the automatic pancake machine and space travel theme enhancing the unique charm of mealtime.
Guests also commend the hotel staff for their friendliness and helpfulness, with numerous mentions of specific employees like Edward and Nicole who greatly enhanced the guest experience. The courteous and welcoming demeanor of the front desk personnel contributes to a warm and inviting atmosphere throughout the hotel.
The comfort of the beds is another highlight, with many guests praising the cozy bedding and pillows for a restful night’s sleep. Despite a few mentions of firm mattresses, the overall sentiment around the bedding remains positive, bolstered by the spacious and comfortable layout of the rooms.
In summary, The Orbit Hotel combines convenience, cleanliness, and excellent service to create a compelling choice for travelers seeking an airport-adjacent accommodation with unique flair and modern amenities.
Ramada by Wyndham Cleveland Airport West caters to travelers with a prime location near Cleveland Airport, making it a top choice for those needing convenient access to early flights or airport facilities. The hotel's shuttle service enhances this convenience, allowing easy transfers to and from the airport. The surrounding area is also accommodating, offering dining options and green spaces within a short distance. Guests frequently commend the staff for their friendliness and helpfulness, which positively impacts the overall guest experience.
However, the hotel's breakfast offerings leave much to be desired. Guests often find the selection limited and inadequately stocked with basic items like fresh coffee sometimes missing. The room conditions also draw considerable criticism, as many guests report cleanliness and maintenance issues. Old, outdated furnishings, dirty linens and unpleasant odors, including cigarette smoke and mustiness, are common complaints. Bathrooms particularly suffer from mold and general uncleanliness.
The overall cleanliness of the hotel garners overwhelmingly negative feedback. Guests describe the property as having filthy floors, stained and smelly upholstery and bedding and pervasive odors throughout. Issues such as malfunctioning plumbing, broken locks and an unkempt external environment are also noted.
There is a dichotomy in the feedback about the staff. While many guests praise the staff's friendliness and helpfulness, others report encounters with rude and inattentive employees, particularly at the front desk.
Despite these shortcomings, feedback on the beds is largely positive with many guests finding them quite comfortable and clean, contributing to a satisfactory sleep experience thanks to the soft and cozy king-sized beds.
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