InfoSummary of reviewsGrapple Hotel & Spa, nestled in the tranquil Douro Valley, offers guests a restful retreat in a serene rural setting. Its location provides an excellent base for exploring the picturesque wine region, particularly for wine enthusiasts, and its charming village ambiance ensures a relaxing countryside stay. The hotel impresses with high standards of cleanliness, earning consistent five-star praise for its well-maintained facilities, enhancing the sense of a pristine, comfortable accommodation despite being a newer establishment.
The rooms are described as spacious, modern, and luxurious, boasting impeccable cleanliness and comfort. Bright and featuring excellent air conditioning, they often come with large bathrooms, and some suites even provide terraces or indoor pools. Guests appreciate the quality amenities, which contribute to an overall satisfying experience. Minor issues were noted but do not detract significantly from the general sense of comfort and luxury.
Dining at the hotel is a highlight, with the restaurant's dinner offerings praised for high-quality, exquisite dishes. The menu, complemented by a selection of regional wines, is crafted with attention to taste and presentation, providing a favorable price-to-quality ratio. Though some guests mention limited menu choices and slow service, the overall dining experience remains positive.
Breakfast at the hotel is also well-regarded, with many guests satisfied by its quality and freshness. The selection of natural juices is especially noted, though some suggest a greater variety to better reflect regional flavors.
The exemplary staff at Grapple Hotel & Spa is frequently praised for their friendliness, professionalism, and attentiveness, often going above and beyond to enhance the guest experience. Their exceptional service, characterized by genuine kindness, greatly contributes to the hotel’s welcoming atmosphere.
The spa evokes mixed impressions, seen as a pleasant retreat with a well-maintained water temperature in the pool. However, access comes with extra charges, and some guests find this fee unwarranted. Despite the spa's overall cleanliness, there are suggestions for improvement regarding poolside amenities and ruling to enhance guest experience.
For recreation, the hotel's pool facilities, including both indoor and outdoor options, are generally well-received. The outdoor pool offers lively energy, while the indoor pool's warmth appeals, especially to families. Though some comment on the water temperature and size, the pools are highlighted as excellent relaxation spots.
In summary, Grapple Hotel & Spa mainly delights its guests with its beautiful location, outstanding staff, and comfortable, clean accommodations, alongside noteworthy dining facilities, offset by minor areas needing improvement within the spa and dining service. Show more
