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Summary of reviewsNovotel Dijon Sud has garnered praise for its well-situated location, perfect for transit travelers. Positioned conveniently near the highway, it offers easy access and ample parking, making it an ideal stopover for those traveling to various parts of France, the Alps or Spain. Despite its location in an industrial estate, the hotel is just a short drive from Dijon’s historic center, striking a balance between accessibility and tranquility.
The breakfast experience receives mixed feedback. Many guests laud the extensive and varied offerings of the breakfast buffet, appreciating the fresh quality and wide choices that cater well to families—especially children who enjoy making pancakes. However, some guests find the cost high and criticize the service for being chaotic and the area cramped during busy times.
Dinner at the hotel’s restaurant has met with a diverse range of opinions. Positive reviews point out the pleasant ambiance, quality local wine and specific dishes like charcuterie platters. Nevertheless, many guests express dissatisfaction with the buffet-style dinners, citing high prices, limited selections and subpar quality akin to cafeteria food. Service issues such as long waits and disorganization further affect the dining experience.
Room conditions generally receive favorable feedback for cleanliness, spaciousness and comfort, making them suitable for families. However, the decor is described as outdated with various maintenance issues including non-functioning air conditioning and poor temperature control. Noise due to thin walls and minor cleanliness concerns, such as dusty fixtures and occasional odors, are also noted.
The hotel’s cleanliness is largely praised, particularly in the rooms, common areas, garden and pool area. Despite some reports of outdated decor and minor maintenance issues, the housekeeping staff is commended for their efforts. Guest feedback indicates that certain areas, like hallways and breakfast plates, could benefit from enhanced cleaning practices.
The hotel staff stands out for friendliness, professionalism and efficiency. Guests highlight the dedication and welcoming nature of the reception team, praising their swift check-in and check-out processes. While there are occasional comments about understaffing and lack of training in the dining area, the staff generally enhance the guest experience with their attentive service.
Wi-Fi at the hotel presents mixed experiences with some guests enjoying a reliable connection, particularly in the reception area, while others face inconsistent service. The gym and fitness facilities receive similar mixed feedback with some guests appreciating the available amenities while others feel the space and equipment are inadequate. The pool, though compact, is well-enjoyed by families, albeit with occasional complaints about cleanliness, renovations and overcrowding.
Parking facilities at Novotel Dijon Sud are widely appreciated for being ample and secure with easy access and EV charging options. However, the EV charging stations are often criticized for being expensive and sometimes non-functional. Despite these drawbacks, the parking is seen as a significant benefit.
In summary, Novotel Dijon Sud provides a convenient and comfortable stay for transit travelers and families with commendable staff, clean rooms and valuable amenities. Yet, improvements in dining services, maintenance and certain facilities would further enhance the overall guest experience.
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