Info
Summary of reviews'Esmeralda' consistently receives positive reviews across various categories making it a highly recommended destination for travelers. Nestled in a prime spot, it offers great convenience and accessibility, being close to major shopping centers, restaurants, supermarkets and essential services. The proximity to metro stations and bus terminals, like the Bávaro Express bus stop, facilitates easy commuting and exploration of Santo Domingo. Despite not being in immediate proximity to some areas like Zona Colonial, the location's benefits, including peace and tranquility, more than compensate. Furthermore, available parking is an added convenience for guests traveling by car.
Guests commend the overall atmosphere at 'Esmeralda' which is significantly enhanced by its cleanliness and the friendliness of the staff. The rooms are frequently praised for their spaciousness, comfort and cleanliness, making them suitable for both short and long stays. Essential amenities such as air conditioning, hot water and refrigerators are well-maintained and meet guests' needs effectively. Although the hotel currently does not offer breakfast due to the restaurant being non-operational, the quality of customer service remains high with staff often providing helpful recommendations for nearby dining options.
The cleanliness of the hotel is a major highlight with guests frequently describing it as immaculate and comfortable. Friendly and professional staff contribute to a positive and welcoming atmosphere, often beyond basic service expectations. Specific staff members, including the owners Eric and Alejandra, are noted for their exceptional hospitality and invaluable advice, significantly enhancing the guests' overall experience.
Although there are occasional minor concerns, such as the condition of some beds and the absence of food services, these do not significantly detract from the largely positive reviews. Overall, 'Esmeralda' combines an excellent location, commendable cleanliness and outstanding service to offer an enjoyable and valuable stay in Santo Domingo.
Show moreRead review summaries for all categories
Categories
