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Summary of reviewsHotel Paola stands out due to its highly regarded location, making it an excellent choice for travelers seeking convenience and accessibility. The hotel is strategically positioned near the highway and the main road, ensuring it is easy to locate and it offers well-lit, large and free parking facilities—a feature that many visitors find highly favorable. Such an advantageous setting makes it perfect for an overnight stay while crossing borders or for a pleasant rest stop.
Guests' experiences with the breakfast at Hotel Paola are generally positive. Several reviews describe the breakfast as delicious, tasty and varied with a wonderful and excellent buffet. The affordability and sufficiency of the breakfast further add to its appeal with many guests noting the good quality and variety offered. While there are some mentions of the breakfast being poor or limited, the overall sentiment suggests that it is well-received and appreciated by most travelers.
The rooms at Hotel Paola largely cater to budget-conscious travelers with many appreciating their spacious, clean and cozy nature. Cleanliness is frequently highlighted with everything reported to be in good condition. The rooms are generally considered good value for the price with excellent room quality and service. However, some areas for improvement are noted, including issues with room cleanliness like dirty mirrors and carpets, initial coldness, ventilation issues in attic rooms and the need for maintenance on shower heads. Despite these minor issues, the overall accommodations are satisfactory and appreciated.
The hotel's staff consistently receives praise for their friendliness and professionalism. Guests highlight the warm and welcoming atmosphere created by the personnel with specific mentions of attentive and pleasant staff members like Mrs. Agnieszka. The receptionists, including a notably welcoming girl at night, contribute to positive first impressions. While there are occasional language barriers with some receptionists not speaking English, the overall service experience remains overwhelmingly positive, enhancing guests' stays.
The beds at Hotel Paola receive mixed reviews. While some guests find the beds comfortable, others mention issues such as soft and sagging mattresses, squeaky beds and small or short bedding on double beds. The occurrence of two single beds instead of a double bed in some rooms is also noted. Suggestions for improvement include replacing spring mattresses with foam ones for better comfort. Despite these concerns, there are positive aspects regarding the bed arrangements that some guests appreciate.
In summary, Hotel Paola is particularly favored for its excellent location, welcoming staff, generally well-received breakfast and clean, spacious rooms. Some areas, such as bed quality and minor room maintenance, may need improvement to further enhance the guest experience.
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