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Summary of reviewsThe New Ambassador Hotel in Harare is widely recognized for its prime location in the central business district, which combines convenience with a serene atmosphere rare in city centers. This strategic position makes it an attractive choice for both leisure and business travelers, providing easy access to shops, restaurants, and transportation. Ample parking facilities add to the hassle-free experience for guests traveling by car.
Breakfast at the hotel has received mixed reviews, with numerous guests praising the appetizing, delicious quality and good value for money. The prompt and friendly service provided during breakfast enhances the overall experience. However, some guests suggest improvements in variety, pricing, and meal preparation to meet diverse dietary needs.
Room accommodations vary, with several guests appreciating the clean, spacious, and comfortable environment the hotel offers. However, some rooms show signs of wear, with outdated facilities and occasional cleanliness issues needing attention. Despite this, the welcoming ambiance in many areas maintains guest satisfaction.
Staff at the New Ambassador Hotel receive consistent praise for their exceptional service. Guests frequently mention the friendliness, professionalism, and efficiency of the personnel. The front desk and concierge staff, in particular, provide outstanding assistance, contributing to a warm and hospitable environment.
The Wi-Fi service offers a mixed experience; while many guests find it excellent, some report occasional connectivity issues. Nonetheless, the attentive staff is quick to resolve such challenges, ensuring minimal disruption for visitors.
Overall, the New Ambassador Hotel stands out for its strategic location, comfortable atmosphere, and excellent staff service, making it a memorable choice for visitors to Harare.
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