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Summary of reviewsPunthill Ivanhoe receives high praise for its excellent location, especially for its proximity to medical facilities like Austin Hospital, Warringal Private Hospital and REPAT hospital. Guests find the location convenient for appointments and offer easy access to shops, public transport and restaurants. The views from the upper floors add a scenic touch to the stay, enhancing the overall comfort. The spacious, clean rooms with well-appointed kitchens and luxurious amenities, including salon-quality toiletries, contribute to a pleasant experience.
The modern and spacious apartments are also well-received with guests noting their ample storage, bright and airy spaces and full kitchens and washing machines. The extremely comfortable beds and lovely décor amplify the "home away from home" feeling. However, some issues with cleanliness in specific areas, such as balconies and common areas, were mentioned.
The staff receives exceptional reviews for their warmth, friendliness and efficiency, making guests' stays easy and enjoyable. Special commendations highlight staff members who go above and beyond to assist. Although there were few isolated incidents of confusion, the overall feedback about the staff is overwhelmingly positive.
One notable area for improvement is the hotel's wifi services with many guests experiencing difficulties connecting to the internet, especially with certain devices and on specific floors. Although the reception staff provided quick solutions, the internet speed and reliability were generally considered inadequate.
The secure parking is appreciated but comes with mixed feedback due to its cost and limited availability. Maneuvering in the underground car park posed challenges, particularly for larger vehicles and occasionally, pre-booked spots were not reserved, leading to frustrations.
Despite a few minor issues, the exceptional comfort of the beds stands out with many guests praising the amazing mattresses and pillows. The overwhelmingly positive feedback about the beds marks them as one of Punthill Ivanhoe's standout features.
Overall, Punthill Ivanhoe excels in location, comfort and staff service, making it a preferred choice for visitors needing convenient access to nearby hospitals and local attractions. With some improvements in cleanliness and wifi services, the guest experience could be further enhanced.
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