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Summary of reviewsEmpire Balneo & Spa Hotel is generally well-received by guests, who appreciate its accessible location despite it being set amidst residential housing and near a busy street. The breakfast offerings are a standout feature, noted for their richness, variety, and quality, contributing significantly to a positive dining experience. Dinner also receives mostly favorable reviews, with guests praising the delicious food and selection offered, though a few point to limited meat options and occasional empty trays.
The rooms at the hotel are praised for their spaciousness and cleanliness, with modern furnishings and comfortable beds. Visitors particularly admire the large apartments and the attentiveness of the staff. However, issues such as inconsistent room temperatures and privacy concerns in some bathroom designs are noted by guests. The hotel's cleanliness is consistently highlighted, with excellent upkeep across rooms, pools, and common areas. This is supported by an attentive housekeeping team.
The staff at Empire Balneo & Spa Hotel are commended for their friendliness, courtesy, and helpfulness, enhancing the overall guest experience throughout the property. However, isolated negative experiences at reception are occasionally mentioned.
The spa services are a significant draw, offering a luxurious and diverse array of facilities, including saunas and jacuzzis. Guests regularly cite the spa as a highlight of their stay, although the atmosphere may not be ideal for those seeking complete tranquility. The pool experience complements the spa, featuring a clean and inviting indoor pool with a pleasant water temperature. Some guests find the outdoor pool cooler during colder months.
While the Empire Balneo & Spa Hotel provides a pleasant experience, some guests feel it doesn't fully meet five-star expectations. Concerns include overall cleanliness, food quality, pricing relative to service, and a lack of high-end amenities like a minibar. Despite these observations, the hotel remains a strong choice for guests seeking comfort, wellness, and attentive service.
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