InfoSummary of reviewsThe SCP Hilo Hotel garners substantial praise for its prime location, appealing to both leisure and business travelers. Overlooking Hilo Bay and Reeds Bay Lagoon, the hotel offers picturesque views, easy access to key attractions like Liliuokalani Gardens and Coconut Island and proximity to the airport—making it a convenient and practical choice for travelers. Central to downtown Hilo, guests appreciate the landscaped grounds, serene environment and the added convenience of free parking.
Although the hotel does not offer breakfast directly on-site, the nearby Coconut Grill provides a well-reviewed, hearty meal option along with lunch and dinner. Complementary beverages such as fresh coffee and kombucha enhance the guest experience and families enjoy additional amenities, like the pool and outdoor gardens. Guests praise the local dining recommendations, which include a variety of close by and excellent restaurants.
The rooms themselves receive mixed reviews: while many appreciate the spaciousness, cleanliness and modern renovations like Japanese toilets and comfortable beds, some find the accommodations outdated and occasionally noisy. Despite issues like small bathrooms or sparse furnishings, overall cleanliness and friendly room service maintain a satisfactory stay.
Visitors commend the hotel’s exemplary cleanliness, both in rooms and common areas with consistently maintained hygiene and diligent housekeeping efforts noted. Despite minor concerns such as rust or dust, the cleanliness is generally excellent with special touches like ceramic cups adding to the hygienic feel.
The exceptional staff at SCP Hilo Hotel consistently enhance the guest experience with their friendliness, attentiveness and local knowledge. Frequent positive interactions and efficient service contribute to a welcoming atmosphere, making the hotel an attractive option for many.
Free and reliable Wi-Fi receives high praise, providing a strong connection throughout the property. The gym, although small, is well-equipped and accompanied by free morning yoga classes, which guests find valuable.
The pool area stands out for its beauty and cleanliness, providing a serene setting that many guests highlight as a hub of enjoyment. Cleanliness, lush landscaping and thoughtful amenities like poolside rooms contribute to a pleasant experience.
Parking at the hotel is another strong point with guests valuing the ample, secure and free parking options available. Despite occasional crowding, the spacious and well-lit parking adds to the hotel’s convenience.
While opinions on the beds vary with some finding them very comfortable and others noting issues like softness and squeakiness, the overall sentiment is positive regarding comfort and sleep quality.
SCP Hilo Hotel combines four-star service with a charming blend of vintage design and modern updates. With friendly staff, well-kept facilities and a strategic location, it offers a well-rounded and satisfactory stay for its guests. Show more
InfoSummary of reviewsThe Big Island Hostel is highly praised for its incredibly friendly and helpful staff, who are always available and accommodating to guests' needs. Travis, Lotus and Dutch are particularly noted for their welcoming demeanor and multicultural dynamics. Despite a minor issue with the front door, the staff ensures that late arrivals and check-ins are accommodated. Gabriel, the managing director, sets an exceptional standard for customer service with his courteous and understanding approach. Guests appreciate the hostel's location, cleanliness and well-equipped kitchen, making for an excellent and welcoming experience overall. Show more
