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Summary of reviewsCity Holiday Resort & SPA enjoys a convenient location within the city limits of Kiev, close to the Great Ring Road and easily accessible by car with ample parking. Despite some noise from the nearby highway, guests appreciate the feeling of tranquility and the ease of access to Kyiv's amenities and Lavina Mall. The proximity to public transportation aids guests in reaching major destinations, although the distance from the city center and metro stations might be a drawback for those relying on public transport alone.
The breakfast offerings receive high praise for their diverse and delicious selection, though some guests feel the variety could improve over longer stays. The dinner experience is consistently noted for its tasty cuisine, particularly the steaks and kebabs, despite the limited menu options and somewhat high prices. Guests enjoy the convenience of having meals served by the pool, in-room or in the dining area with the presentation and flavor of dishes frequently highlighted.
Rooms at the resort are recognized for their cleanliness, spaciousness and comfortable amenities, such as king-size beds and mini-kitchens. While some stylistic elements and technical issues with appliances are noted, the overall atmosphere is cozy and pleasing to many. The high standard of cleanliness extends throughout the property, from the rooms to the spa.
Staff at the resort are generally described as friendly, helpful and professional, contributing significantly to a welcoming environment. However, some mixed reviews mention areas where the service could improve, particularly amongst wait staff in the spa area and housekeeping.
The spa is a standout feature, offering a range of amenities including saunas, pools, jacuzzis and wellness treatments. The cleanliness and professionalism of the spa staff contribute to a highly relaxing and enjoyable experience. Despite minor issues, such as the occasional need for maintenance, the spa remains a favorite amongst guests.
The pool facilities cater to various preferences with both indoor and outdoor options. Families particularly appreciate the warm, salty pool and the clean, comfortable lounges. The resort’s parking is secure and convenient, featuring electric car charging stations, adding to the overall ease of stay for those driving.
The resort is family-friendly with designated children's areas and breakfast options tailored for kids. While some reviews suggest improvements for the kids' room and a need for better floor planning to separate family guests from others, the setting remains conducive to a relaxing family getaway.
Beds at the resort are generally comfortable with many guests praising the quality of bedding and linens. However, there are occasional issues with bed arrangements that detract from sleep quality for some guests.
Despite some debate over whether the resort meets the five-star standard, the overall experience at City Holiday Resort & SPA is primarily positive with its convenient location, comprehensive amenities and quality service ensuring a satisfactory stay for most visitors.
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